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Moto Q not syncing with Vista Home premium
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Subject Author Date
Moto Q not syncing with Vista Home premium charyo 06-07-2008
Posted by charyo on June 7, 2008, 11:08 pm
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 Hi
I have installed windows mobile device center several times on my vista home
premium computer. I used to have my moto q sync with my old xp pro computer
via MS Active Sync 4.5 with no problem.
I have been struggling to make my WDMC see my moto q phone. Sometimes, I can
see the name of the moto q phone in wdmc but it justs hangs on "Connecting".
It doesn't go further than that. That is, there is no partnership established.

When I go into device manager, I see a "Windows mobile device" and I click
on properties. It says " This device cannot start (code 10).".
WHen I try the sync center in vista, it does not even recognize the
existence of the phone. I have installed usb support for vista (I think the
url for that was http://support.microsoft.com/kb/941600 ) but nothing works.
There is nothing wrong with the usb cable.
Any suggestions? I do have zonealarm and avast antivirus but I doubt that is
the problem because activesync on my xp pro had no problems.
Thanks
C

Posted by Andy on June 8, 2008, 10:04 am
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 Hi

Before I have the same problem, if you have antivurus One Care, you need add
Port and Protocols, find more in internet I do not remember where get the
solution.

"charyo" wrote:

> Hi
> I have installed windows mobile device center several times on my vista home
> premium computer. I used to have my moto q sync with my old xp pro computer
> via MS Active Sync 4.5 with no problem.
> I have been struggling to make my WDMC see my moto q phone. Sometimes, I can
> see the name of the moto q phone in wdmc but it justs hangs on "Connecting".
> It doesn't go further than that. That is, there is no partnership established.
>
> When I go into device manager, I see a "Windows mobile device" and I click
> on properties. It says " This device cannot start (code 10).".
> WHen I try the sync center in vista, it does not even recognize the
> existence of the phone. I have installed usb support for vista (I think the
> url for that was http://support.microsoft.com/kb/941600 ) but nothing works.
> There is nothing wrong with the usb cable.
> Any suggestions? I do have zonealarm and avast antivirus but I doubt that is
> the problem because activesync on my xp pro had no problems.
> Thanks
> C

Posted by lees_mij on June 12, 2008, 5:36 am
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> Hi
> I have installedwindowsmobiledevicecenterseveral times on my vista home
> premium computer. I used to have my moto q sync with my old xp pro computer
> via MS Active Sync 4.5 with no problem.
> I have been struggling to make my WDMC see my moto q phone. Sometimes, I can
> see the name of the moto q phone in wdmc but it justs hangs on "Connecting".
> It doesn't go further than that. That is, there is no partnership established.
>
> When I go intodevicemanager, I see a "Windowsmobiledevice" and I click
> on properties. It says " Thisdevicecannot start (code 10).".
> WHen I try the synccenterin vista, it does not even recognize the
> existence of the phone. I have installed usb support for vista (I think the
> url for that washttp://support.microsoft.com/kb/941600) but nothing works.
> There is nothing wrong with the usb cable.
> Any suggestions? I do have zonealarm and avast antivirus but I doubt that is
> the problem because activesync on my xp pro had no problems.
> Thanks
> C

Same huge problem with the E-Ten Glofish brand on Windows Premium.
In the hardware overview you will must of the time see a well
connected USB-device.
The 'Windows Mobile Device'-section otherwise searches for the correct
driver for the 'Windows Mobile Device'.
Whatever you will try, even upgrade to all possible Vista-upgrades -
nothing will help.

If you connect the same mobile device to a WindowsXP-machine with
ActiveSync (e.g. version 4.5.) installed, the problem doesn't occur.
It may be necessary to reset the device whilst or shortly after
launching ActiveSync.

The question many PDA-users ask themselves is: why didn't Microsoft
also keep the possibility to use ActiveSync, or a similar technology,
on WindowsVista. For the moment you can't use ActiveSync at all on
WindowsVista.
So if you experience the unovercomeable WindowsVista Windows Mobile
Device driverproblem, you'd better have a XP-PC in your neighbourhood
if you want to sync things.

Microsoft doesn't really seem to have a solid solution to the Windows
Mobile Device Center 6.1 driver obstacle. The manufacturers haven't
got the solution either.
Drivers not signed for WindowsVista?
Forget about WindowsVista (and WMDC) then.

Posted by leeannabanana on July 17, 2008, 2:04 am
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I'm trying to sync a T-Mobile Dash to a Vista computer and having the
same issue. At first I thought it was the phone, so I had T-Mobile
send out a replacement phone, which worked for a while, but now won't
sync via USB again. I can sync through Bluetooth, but that doesn't
help me when I want to use tether the phone for use as a modem. For
me, that was the whole point for getting the data package in the first
place, so I'm quite frustrated. The techie at T-Mobile said the USB
ports may be timing out/shutting down to save power and indicated that
there was some setting that could be changed to make it work again.
However, because he couldn't be responsible for screwing up my laptop,
he wouldn't tell me how to do whatever it was he was talking about so
ambiguously. Does anyone have any idea what that might be, or if it
might actually work? I still have a year left on my contract and
don't want to keep doing hard resets or getting new phones every other
month, especially since the Dash is so buggy. (Thank heaven for
SKTools, otherwise I'd be driven mad by the incessant alarms!) I keep
hoping that if it worked once, there has to be some way to make it
work again.....

Posted by Todd Allcock on July 17, 2008, 11:02 am
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At 16 Jul 2008 23:04:57 -0700 leeannabanana wrote:
> I'm trying to sync a T-Mobile Dash to a Vista computer and having the
> same issue. At first I thought it was the phone, so I had T-Mobile
> send out a replacement phone, which worked for a while, but now won't
> sync via USB again. I can sync through Bluetooth, but that doesn't
> help me when I want to use tether the phone for use as a modem.


Why not tether via Bluetooth as well?

(I realize that doesn't "solve" the USB connection issue, but it might be a
less frustrating solution...)

> For
> me, that was the whole point for getting the data package in the first
> place, so I'm quite frustrated. The techie at T-Mobile said the USB
> ports may be timing out/shutting down to save power and indicated that
> there was some setting that could be changed to make it work again.


I think the tech was "passing the buck" by laming equipment he wasn't
responsible for troubleshooting.

> Does anyone have any idea what that might be, or if it
> might actually work?


I know what it might be, utnot how to fix it... :(

The Dash, and all WM 5 and 6 smartphones connects to the PC as a network
adapter, not a USB serial device like older smartphones. Some PC
firewalls, other installed netork drivers and cards, etc. really don't
along with that for some reason. On touchs reen WM phones there's a "USB-
to-PC" menu in the "Connections" settings that lets you disable "Advanced
Network Functionality" and make the phone's USB port emulate the older,
less problematic USB serial connection method.

Unfortunately, the Da h doesn't seem to have that setting, at least not in
WM5 (the version of WinMo on my wife's Dash.)

> I still have a year left on my contract and
> don't want to keep doing hard resets or getting new phones every other
> month, especially since the Dash is so buggy. (Thank heaven for
> SKTools, otherwise I'd be driven mad by the incessant alarms!) I keep
> hoping that if it worked once, there has to be some way to make it
> work again.....


Probably, but tethering via Bluetooth is more likely an easier solution, if
possible.



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