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Posted by dustyhalstead on May 29, 2007, 2:26 pm
Please log in for more thread options This is just another example of why it helps to have someone else's
perspective. After reading your post, I went hunting for how to change
the message retention settings, as I had believed it was hard coded to
14 days up to that point. After finding the "Include the previous x
days" setting in ActiveSync > Options > Email > Settings, I was
surprised to see the Q's defaulting to 3 days. Long story short, it
just so happens that the several Q users had been fortunate enough to
not receive email over the 3 day weekend (imagine that!!!). The
previously read emails fell off the back and inboxes appeared empty.
Thanks for the sanity check!
D.H.
> I don't know what caused this, but I think you should check Activesync
> settings on your device. You can set the email settings to retain
> email for 1 day to All. In your case you'll want to select 2 weeks. I
> think that for some reason this setting has changed. I hope this will
> help until you receive more ideas from other members.
>
> Linley Meslier
> Windows Mobile Training Specialist
> Pocket PC Mauritius
> Http://PocketpcMauritius.blogspot.com
>
>
>
> dustyhalst...@gmail.com wrote:
> > I have a group of Moto Q corporate users ActiveSyncing over the air to
> > an Exchange 2003 SP2 server. Sometime yesterday (Memorial Day), all
> > of the smartphone users lost visibility to previously read messages.
> > The messages in question are still in their Inboxes when viewing them
> > with Outlook 2003. In some cases, unread messages seemed to stay
> > visible on the phones. Newly delivered messages seem to be acting
> > normally, and remain visible after being read.
>
> > To give an example, I was able to see several day's worth of read
> > messages earlier in the day yesterday. When I checked again yesterday
> > evening, I had no messages at all. New messages arriving from that
> > point forward are the only ones visible on my phone now. I had tried
> > deleting the ActiveSync Exchange server config from my phone this
> > morning and recreating it. This of course forced a sync, which only
> > downloaded those same messages I had received since the problem
> > occurred.
>
> > So my questions now are, what happened in the first place to cause
> > this, and, what are my users not getting the 14 day history of mail
> > currently in their Inboxes?
>
> > Has anyone else experienced this?
>
> > D.H.- Hide quoted text -
>
> - Show quoted text -
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