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Posted by Al Sholi on April 20, 2007, 3:22 pm
Please log in for more thread options I used my SIM card in another cell phone, and I stll wasn't able to get
caller ID. I called T-mobile and spoke to tech support and I gave them a
piece of my mind. The problem was fixed. Thank you Todd for your excellent
suggestion.
"Al Sholi" wrote:
> Thanks Todd.
>
> That is a good idea. I will try that later today, and post the results.
>
> Al
>
> "Todd Allcock" wrote:
>
> > At 19 Apr 2007 09:36:03 -0700 Al Sholi wrote:
> > > Hi all,
> > >
> > > I have lost the capability to display caller ID on incoming calls on my
> > > MPX220. I have an unlocked Motorola MPX220 with T-Mobile service. It
> > started
> > > a week ago when I contacted T-mobile to find out why my name is showing
> > up on
> > > landline phones' caller id when it used to say cellular call before.
> >
> > That's the way T-Mobile does it now.
> >
> > > The
> > > first T-Mobile rep said that he could only block my name and number
> > from
> > > showing up on others caller id, but not the name only. I said to him to
> > do
> > > that. Five minutes after that I received a call on my MPX220 where the
> > caller
> > > id says “unknown number”. Every incoming call after that also said
> > “unknown
> > > number”, but my outgoing calls still showed my name and number. So what
> > > T-Mobile did was blocking me from receiving incoming caller id.
> >
> > Seems like it, but that also tells us that it's nothing to do with your
> > phone- it's some setting T-Mo put on your account that only they can
> > remove.
> >
> > > I called
> > > T-mobile back several times over two days, but nothing has changed. I
> > then
> > > contacted Motorola, and I was told that there is no option on the
> > MPX220 to
> > > block incoming caller ID. Motorola said that my only option is to hard
> > reset
> > > my cell phone which will wipe out all my settings, contacts,
> > applications
> > > that I installed, etc. I really don’t want to hard reset my MPX220, but
> > I
> > > WANT my incoming caller ID back. Please help!!
> >
> > I don't think a hard reset will help at all. T-Mo mucked with your
> > account on thir end and they need to fix it.
> >
> > If you want to test the theory to be sure, put your SIM in another T-Mo
> > phone (your old one, a friend's, or even a dmo at a T-Mo store) and call
> > your number from a landline. If the ID displays on that phone, the
> > problem is in your phone. If it says "unknown" (far more likely) you
> > know it's T-Mo's doing.
> >
> >
> > >yiyzi
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