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IE Stopped Displaying Pages

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Subject Author Date
IE Stopped Displaying Pages AlexBohner 09-06-2007
Posted by AlexBohner on September 6, 2007, 5:52 am
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Hi All,

Last night my 3 month old Blackjack WM5 stopped displaying pages in
IE, let me explain. When I select a link from my favorites or type
one in manually IE displays "Connecting...", then "Locating...", then
finally "Opening...", and displays the URL of the page at the top, but
nothing is ever displayed in the browser window. No error messages
are displayed, but neither is any content.

The only strange thing is I never see the percentage marker or
progress bar at anything other than 0%, but I'm not sure I noticed
them before. Also, rebooting the phone and removing the battery
doesn't change anything. Out of frustration I installed Opera Mini to
test the connection, it has no problems loading or displaying pages.

Has anyone seen this, or have any idea what may be happening? Is
there a way to reset just IE, I really don't want to hard reset and
lose all configuration on this phone.

Any help will be appreciated. Thanks,
Alex


Posted by Arne Hess [MSFT MVP] on September 6, 2007, 10:10 am
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You might want to try to empty the cache and cookies.
Open Internet Explorer Mobile -> Menu -> Tools - Options -> Memory ->
[Clear] Temps Files and Cookies.
After switch off/on and check if it's now working.

--
Cheers ~ Arne Hess - Microsoft MVP Mobile Devices

Publisher & Editor in Chief "the::unwired"
http://www.theunwired.net

Publisher & Editor in Chief "the::placeshift" (NEW & BETA)
http://www.theplaceshift.net

> Hi All,
>
> Last night my 3 month old Blackjack WM5 stopped displaying pages in
> IE, let me explain. When I select a link from my favorites or type
> one in manually IE displays "Connecting...", then "Locating...", then
> finally "Opening...", and displays the URL of the page at the top, but
> nothing is ever displayed in the browser window. No error messages
> are displayed, but neither is any content.
>
> The only strange thing is I never see the percentage marker or
> progress bar at anything other than 0%, but I'm not sure I noticed
> them before. Also, rebooting the phone and removing the battery
> doesn't change anything. Out of frustration I installed Opera Mini to
> test the connection, it has no problems loading or displaying pages.
>
> Has anyone seen this, or have any idea what may be happening? Is
> there a way to reset just IE, I really don't want to hard reset and
> lose all configuration on this phone.
>
> Any help will be appreciated. Thanks,
> Alex
>


Posted by AlexBohner on September 6, 2007, 2:03 pm
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I cleared every cache, cookie, history and other temp files I could
find, but after switching on/off I am left with the same problem.

Unfortunately, aside from hard resetting the phone, I am completely
out of ideas. Any last ditch efforts are appreciated.

Thanks


wrote:
> You might want to try to empty the cache and cookies.
> Open Internet Explorer Mobile -> Menu -> Tools - Options -> Memory ->
> [Clear] Temps Files and Cookies.
> After switch off/on and check if it's now working.
>
> --
> Cheers ~ Arne Hess - Microsoft MVP Mobile Devices
>
> Publisher & Editor in Chief "the::unwired"http://www.theunwired.net
>
> Publisher & Editor in Chief "the::placeshift" (NEW &
BETA)http://www.theplaceshift.net
>
I cleared every cache, cookie, history and other temp files I could
find, but after switching on/off I am left with the same problem.

Unfortunately, aside from hard resetting the phone, I am completely
out of ideas. Any last ditch efforts are appreciated.

Thanks


Posted by Todd Allcock on September 7, 2007, 1:52 am
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At 06 Sep 2007 02:52:56 -0700 AlexBohner wrote:

> Last night my 3 month old Blackjack WM5 stopped displaying pages in
> IE, let me explain. When I select a link from my favorites or type
> one in manually IE displays "Connecting...", then "Locating...",
then
> finally "Opening...", and displays the URL of the page at the top,
but
> nothing is ever displayed in the browser window. No error messages
> are displayed, but neither is any content.


This rick used to work on old PPCs sometimes, but I don't know about
Smartphones. Using File Explorer, go to the Windows folder and look
for "Welcome.exe" and run it. (It'll look like a hard reset but
don't panic! It's just the "Welcome" screens that popup after a hard
reset!) It resets and rebuilds some of the IE files. It won't erase
anything on your device- it's a "can't hurt, might help" thing...

--

"I don't need my cell phone to play video games or take pictures
or double as a Walkie-Talkie; I just need it to work. Thanks for
all the bells and whistles, but I could communicate better with
ACTUAL bells and whistles." -Bill Maher 9/25/2003



Posted by AlexBohner on September 10, 2007, 9:11 am
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Problem solved! Interestingly enough I think the solution was similar
to your suggestion. I was using Opera Mini as my browser and I needed
to download and display a jpeg, clicking the link handed the download
process over to IE, which successfully downloaded and viewed the pic!
I don't know how, but it reset something and IE is back to normal!

Thanks for the help!

> At 06 Sep 2007 02:52:56 -0700AlexBohnerwrote:
>
>
>
> > Last night my 3 month old Blackjack WM5 stopped displaying pages in
> > IE, let me explain. When I select a link from my favorites or type
> > one in manually IE displays "Connecting...", then "Locating...",
> then
> > finally "Opening...", and displays the URL of the page at the top,
> but
> > nothing is ever displayed in the browser window. No error messages
> > are displayed, but neither is any content.
>
> This trick used to work on old PPCs sometimes, but I don't know about
> Smartphones. Using File Explorer, go to the Windows folder and look
> for "Welcome.exe" and run it. (It'll look like a hard reset but
> don't panic! It's just the "Welcome" screens that popup after a hard
> reset!) It resets and rebuilds some of the IE files. It won't erase
> anything on your device- it's a "can't hurt, might help" thing...
>
> --
>
> "I don't need my cell phone to play video games or take pictures
> or double as a Walkie-Talkie; I just need it to work. Thanks for
> all the bells and whistles, but I could communicate better with
> ACTUAL bells and whistles." -Bill Maher 9/25/2003



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