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Have to change server address to sync.

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Subject Author Date
Have to change server address to sync. Purtech 07-03-2007
Posted by Purtech on July 3, 2007, 5:56 pm
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I have a Palm 700w and Activesync 4.5 - that will only sync if the server
address is NOT fully qualified, ie servername. No domainname.com

Then once it does, if I take the phone off Activesync it will not sync in
the air. It changes its server address to just servername.

Then to get the phone to sync in the air, I have to change the servername in
the phone to server.domainname.com.

Why is this happening? I have no other phones that behave this way.

Thanks!



Posted by Chris De Herrera on July 3, 2007, 10:35 pm
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Hi,
Does your internal DNS resolve the name of the external server to the
correct IP? Ideally it should and you should be able to sync with the
external address.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

>I have a Palm 700w and Activesync 4.5 - that will only sync if the server
>address is NOT fully qualified, ie servername. No domainname.com
>
> Then once it does, if I take the phone off Activesync it will not sync in
> the air. It changes its server address to just servername.
>
> Then to get the phone to sync in the air, I have to change the servername
> in the phone to server.domainname.com.
>
> Why is this happening? I have no other phones that behave this way.
>
> Thanks!
>



Posted by Purtech on July 5, 2007, 3:21 pm
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Chris:

Activesnyc WORKS by resolving to "server." Ping brings:
server.domainname.local. Then gives an Internal address. It fails if
server.domainname.com.

If phone set as "server" it fails, off the wire. But works
server.domainname.com. off the wire.

If I ping server.domainname.com it does come back with a public address - my
routers address as it should. It does this on the computer in question.

...Your question below...did I answer it above?

I even checked the HOSTS file for anything weird. Nothing.

What else can I do?

Thanks




> Hi,
> Does your internal DNS resolve the name of the external server to the
> correct IP? Ideally it should and you should be able to sync with the
> external address.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
>>I have a Palm 700w and Activesync 4.5 - that will only sync if the server
>>address is NOT fully qualified, ie servername. No domainname.com
>>
>> Then once it does, if I take the phone off Activesync it will not sync in
>> the air. It changes its server address to just servername.
>>
>> Then to get the phone to sync in the air, I have to change the servername
>> in the phone to server.domainname.com.
>>
>> Why is this happening? I have no other phones that behave this way.
>>
>> Thanks!
>>
>
>



Posted by Chris De Herrera on July 7, 2007, 12:53 am
Please log in for more thread options
Hi,
I'd see if you can get domainname.com to work even internally. This way the
name resolution won't be causing the problem. By default there is only ONE
name for the Exchange server and it's the full DNS name.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

> Chris:
>
> Activesnyc WORKS by resolving to "server." Ping brings:
> server.domainname.local. Then gives an Internal address. It fails if
> server.domainname.com.
>
> If phone set as "server" it fails, off the wire. But works
> server.domainname.com. off the wire.
>
> If I ping server.domainname.com it does come back with a public address -
> my routers address as it should. It does this on the computer in question.
>
> ...Your question below...did I answer it above?
>
> I even checked the HOSTS file for anything weird. Nothing.
>
> What else can I do?
>
> Thanks
>
>
>
>
>> Hi,
>> Does your internal DNS resolve the name of the external server to the
>> correct IP? Ideally it should and you should be able to sync with the
>> external address.
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> Windows Mobile Device Center FAQs -
>> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
>> ActiveSync Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>>
>>>I have a Palm 700w and Activesync 4.5 - that will only sync if the server
>>>address is NOT fully qualified, ie servername. No domainname.com
>>>
>>> Then once it does, if I take the phone off Activesync it will not sync
>>> in the air. It changes its server address to just servername.
>>>
>>> Then to get the phone to sync in the air, I have to change the
>>> servername in the phone to server.domainname.com.
>>>
>>> Why is this happening? I have no other phones that behave this way.
>>>
>>> Thanks!
>>>
>>
>>
>
>



Posted by Purtech on July 10, 2007, 3:10 pm
Please log in for more thread options
Chris:

I guess I don't get it.

server.domainname.com resolves to the public ip address of my router. That
is how it is registered and how my external clients find it.

server.domainname.local resolves to the internal private ip.

So there are two full dns names.

What difference does it make because both go to the same server? And my
exchange (outlook) clients work fine the way it is, internally and
externally.

?


> Hi,
> I'd see if you can get domainname.com to work even internally. This way
> the name resolution won't be causing the problem. By default there is
> only ONE name for the Exchange server and it's the full DNS name.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
>> Chris:
>>
>> Activesnyc WORKS by resolving to "server." Ping brings:
>> server.domainname.local. Then gives an Internal address. It fails if
>> server.domainname.com.
>>
>> If phone set as "server" it fails, off the wire. But works
>> server.domainname.com. off the wire.
>>
>> If I ping server.domainname.com it does come back with a public address -
>> my routers address as it should. It does this on the computer in
>> question.
>>
>> ...Your question below...did I answer it above?
>>
>> I even checked the HOSTS file for anything weird. Nothing.
>>
>> What else can I do?
>>
>> Thanks
>>
>>
>>
>>
>>> Hi,
>>> Does your internal DNS resolve the name of the external server to the
>>> correct IP? Ideally it should and you should be able to sync with the
>>> external address.
>>>
>>>
>>> --
>>> Chris De Herrera
>>> http://www.pocketpcfaq.com
>>> http://www.tabletpctalk.com
>>> http://www.pocketpctalk.com
>>> http://www.mobilitytalk.com
>>>
>>> Windows Mobile Device Center FAQs -
>>> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
>>> ActiveSync Troubleshooting Guide -
>>> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>>>
>>>>I have a Palm 700w and Activesync 4.5 - that will only sync if the
>>>>server address is NOT fully qualified, ie servername. No domainname.com
>>>>
>>>> Then once it does, if I take the phone off Activesync it will not sync
>>>> in the air. It changes its server address to just servername.
>>>>
>>>> Then to get the phone to sync in the air, I have to change the
>>>> servername in the phone to server.domainname.com.
>>>>
>>>> Why is this happening? I have no other phones that behave this way.
>>>>
>>>> Thanks!
>>>>
>>>
>>>
>>
>>
>
>



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