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HTML Email on Treo 700wx - WM5

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HTML Email on Treo 700wx - WM5 Chris Cochran 02-08-2007
Posted by Chris Cochran on February 8, 2007, 4:57 pm
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Hello,
I've just converted to WM5 on a Treo 700wx from my Blackberry and BES.
I've got the Treo setup for Exchange Activesync and everything is syncing up
just fine. My question actually concerns the emails themselves. Some
email, and I've determined these to be either Rich Text or HTML email, will
show up blank in the mobile messaging program. No text, no links, no
nothing.
So what I'm trying to figure out is this. Is this normal behaviour for
WM5? Do I have a configuration problem on the phone? or do I have a
configuration problem with my Exchange server 2003 SP2? Any other insight
you guys can share on this problem?

I've found this other interesting bit of information. If I forward that
'blank' email to myself, receive that on the phone, and open the forwarded
attachment, I can then see the email. But this is a pain for everyday use.

Thanks,
Chris



Posted by Chris De Herrera on February 10, 2007, 9:06 pm
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Hi,
Did you setup the e-mail sync to download the whole e-mail? Some e-mail may
not be able to be viewed on the device.

--
Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> Hello,
> I've just converted to WM5 on a Treo 700wx from my Blackberry and BES.
> I've got the Treo setup for Exchange Activesync and everything is syncing
> up just fine. My question actually concerns the emails themselves. Some
> email, and I've determined these to be either Rich Text or HTML email,
> will show up blank in the mobile messaging program. No text, no links, no
> nothing.
> So what I'm trying to figure out is this. Is this normal behaviour for
> WM5? Do I have a configuration problem on the phone? or do I have a
> configuration problem with my Exchange server 2003 SP2? Any other insight
> you guys can share on this problem?
>
> I've found this other interesting bit of information. If I forward that
> 'blank' email to myself, receive that on the phone, and open the forwarded
> attachment, I can then see the email. But this is a pain for everyday
> use.
>
> Thanks,
> Chris
>



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