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Posted by Malke on February 14, 2008, 4:49 pm
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Billy Ritchie wrote:
> I get the sound of when your computer opens a folder
>
> the thing is Its not me Im sitting idle
>
> Im using AVG I paid for ,,,,,,, and scan all the time
>
> I know somebodies in my computer cause I can hear them looking through
> folders
>
> And I get Music suddenly playing .............
There is no way for people who can't see your computer to accurately
diagnose what's happening based on your post. To make sure the computer is
really virus/malware-free, go through the following removal steps. Do not
skip the prep work and make sure you do all scanning disconnected from the
Internet and your local area network.
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode. Please see the special Notes regarding using
Multi_AV in Vista.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://www.pctipp.ch/downloads/sicherheit/35905/multi_av_scanning_tool.html
- download site
The site is in German but David's tool is in English so don't let that worry
you. Scroll all the way down to almost the bottom of the page and you'll
see a box titled "Infos Zum Download - Multi-AV Scanning Tool". You'll see
"Download von www pctipp.ch" and the live link to download Multi_AV.
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
Not all tools used will work in Vista and you will need to run them
elevated. If you are unable to remove the infection by following the
general steps, register at one of the HijackThis forums as suggested.
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!
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