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FYI- Seagate return policy
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Subject Author Date
FYI- Seagate return policy - Bobb - 03-04-2008
Posted by - Bobb - on March 4, 2008, 8:24 am
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 I saw this FAQ at Seagate.com and thought it might be helpful to anyone
returning a drive for warranty issues, especially if you expect to have
your data on there when/if you get it back. I assume most companies do the
same.

Q: "I have sensitive data on a drive that is being replaced. Should I be
worried about sending it to Seagate?"
A: ... When a drive arrives at our returns depot facility, it will first
be tested. During the first phase of testing it is low-level formatted
which completely wipes it of any and all data from sector 0 to the last
sector. ...
So even if the drive is "GOOD", your data is gone when/if you get it back.



Posted by olfart on March 4, 2008, 9:46 am
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>I saw this FAQ at Seagate.com and thought it might be helpful to anyone
>returning a drive for warranty issues, especially if you expect to have
>your data on there when/if you get it back. I assume most companies do the
>same.
>
> Q: "I have sensitive data on a drive that is being replaced. Should I be
> worried about sending it to Seagate?"
> A: ... When a drive arrives at our returns depot facility, it will first
> be tested. During the first phase of testing it is low-level formatted
> which completely wipes it of any and all data from sector 0 to the last
> sector. ...
> So even if the drive is "GOOD", your data is gone when/if you get it back.
>
>

Seems to me they could put the data in a ZipLoc baggie and return it with
the drive



Posted by Robert Baer on March 4, 2008, 7:33 pm
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olfart wrote:
>
>>I saw this FAQ at Seagate.com and thought it might be helpful to anyone
>>returning a drive for warranty issues, especially if you expect to have
>>your data on there when/if you get it back. I assume most companies do the
>>same.
>>
>>Q: "I have sensitive data on a drive that is being replaced. Should I be
>>worried about sending it to Seagate?"
>>A: ... When a drive arrives at our returns depot facility, it will first
>>be tested. During the first phase of testing it is low-level formatted
>>which completely wipes it of any and all data from sector 0 to the last
>>sector. ...
>>So even if the drive is "GOOD", your data is gone when/if you get it back.
>>
>>
>
>
> Seems to me they could put the data in a ZipLoc baggie and return it with
> the drive
>
>
A ZipLoc(TN) baggie is too porous; all of the bite would leak out...

Posted by M.I.5¾ on March 6, 2008, 3:03 am
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>I saw this FAQ at Seagate.com and thought it might be helpful to anyone
>returning a drive for warranty issues, especially if you expect to have
>your data on there when/if you get it back. I assume most companies do the
>same.
>
> Q: "I have sensitive data on a drive that is being replaced. Should I be
> worried about sending it to Seagate?"
> A: ... When a drive arrives at our returns depot facility, it will first
> be tested. During the first phase of testing it is low-level formatted
> which completely wipes it of any and all data from sector 0 to the last
> sector. ...
> So even if the drive is "GOOD", your data is gone when/if you get it back.
>

Simple. Whatever drive you get back, simply restore your data from your
backup.

You do have a backup don't you?



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