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Posted by Ulrich Cichy on January 21, 2008, 5:19 pm
Please log in for more thread options Hello,
just to clear it: the method after the link was a part of the (link-)thread and
was posted by Jon on 12/12/2006. I found it during
research for another problem with activesync.
The policy update notice is only generated when you implement mobile device
policies in Exchange System Manager.
Cheers,
Ulli
> Hello,
> Thank you for your reply - I am very anxious to correct this problem!! -
> I have tried what you said step by step - basically update the users email
> address to what I want - delete the settings from the phone - re-setup - push
> sync a couple times - this unfortunelty did not correct my problem. I have
> noticed that I currently have both SMTP accounts setup under my active synch
> profile - and I can in fact (you indicated you could not with your problem),
> but I can switch back and forth between primary and not primary (IE: the one
> I want and the default) - it takes about 2 mintues for the change to be noted
> on the phone and then all of a sudden it sync's right up again (or vice
> versa)! - now maybe my problem has something to do with policys (I never
> recall setting any up), and you inidacted I should be getting some sort of a
> policy update notice (which I never did). - Also - when I deleted my account
> settings (step 2) that also removed my contacts and calendar (no problem at
> all - I just wanted to note differences).
>
> Thank you so much for you reply - I am very hopefull!!!!
>
>
> "Ulrich Cichy" wrote:
>
>> Hi,
>>
>> have You seen this posted by Jon A. DeNys?
>>
>> http://web2.minasi.com/forum/topic.asp?TOPIC_ID=17715
>>
>> I called Microsoft and together figured out the resolution to my issue. It
turns out it is directly related to the Primary email
>> address change that we performed on 11/30/2006.
>> Microsoft Case# SRX061212601631
>>
>> Through testing, determined the problem is related to changing the Primary
email address on a users mailbox. Per Microsoft, a
>> GUID
>> is assigned to the Primary email address and is used with ActiveSync. So even
if you change the Primary email address back to the
>> original email address, it still has a new GUID.
>>
>> The resolution steps for this issue are:
>> 1. First set the Primary email address of the users mailbox.
>> 2. On the Mobile Device (MDA), open ActiveSync. Click Menu, Options. Select
the Exchange Server config, then click Delete. This
>> will
>> remove the Server Source from ActiveSync. All your email will be removed from
the Mobile device, Calendar and Contacts will
>> remain.
>> 3. Then, Click Menu, Configure Server. Proceed with configuring your server
options as you would when setting up a new user. On
>> your
>> first Sync you will get an error, click Sync again and you will be prompted
to accept the server policy settings, just click ok.
>> (we
>> are pushing mobile device policies from the Exchange server)
>> 4. Delete an email from your Mobile Device, then Sync. Verify that the email
is removed from mailbox in Outlook.
>>
>> Hope this helps someone else out there.
>> Thanks,
>> Jon A. DeNys
>>
>> Regards,
>> Ulli
>>
>> > Hello,
>> > I have been reading many articles and can not locate my error. I recently
>> > formatted our server at the office to SBS 2003 R2 SP2 (all updates)) -
>> > currently NO anti-virus / filters of any kind - it is just the OS completely
>> > up to date. When I create a new user and accept all the default settings - I
>> > can synch my WM6 phone perfectly! - I followed a great MS article about
>> > setting up everything from top to bottom - setup my SSL etc... – my SSL is
>> > generated inhouse.
>> > http://www.microsoft.com/technet/prodtechnol/sbs/2003/deploy/winm5.mspx
>> >
>> > The moment I change the users default email address (inside active directory
>> > on the server) (I am adding a new default SMTP address) when I change the
>> > users email address away from the default (yourname@workgroup.local to
>> > yourname@yourbusiness.com) to their actual email address the telephone
>> > prompts me and says a new configuration has been made and all data will need
>> > to be re-synched - this then results in an error code: 0x85010014 - when I
>> > put the users email address back to the default - the phone synchs again
>> > perfectly! – With the users email address changed and active sync not
working
>> > – I can still access the site through OMA on the phone. My connection to
and
>> > from Outlook is never impacted by any of the changes – only the phone. –
>> > Again – changing the email address (within active directory) back to the
>> > default (primary) email address that was created makes everything work again
>> > perfectly!! – this is clearly a problem only when sending emails since the
>> > emails get branded with the incorrect reply to address.
>> >
>> > I have tried several different users - any changes away from the default
>> > result in the above error message - changing it back clears up the issue.
Any
>> > new user works fine - just not when I change their primary email account
>> >
>> > any thoughts? Thank you in advance, I greatly appreciate it!!!
>> >
>>
>>
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