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Posted by Walter Denny on November 5, 2005, 6:48 am
Please log in for more thread options by everything I have read AS4.0 does not play well with Zone alarm or any
other firewall software. I would try unistalling it all together just to
see. Also if you have corporate VPN software you may want to check that
software. some have firewall capabilities.
> Ordered and received disks from Dell to upgrade to WM5 and AS4. (XP
> Professional with Service Pack 2 and all critical patches.) Installed
> exactly per directions - no problems - until the first time I tried to
> sync. I get this error message:
>
> "This version of Microsoft ActiveSync is not compatible with the
> connected mobile device. Please upgrade to the latest verison of
> ActiveSync and reconnect."
>
> I click "OK" and it sits there and says "Connected" but no spinning
> green circle. Cannot explore mobile device. No ability to "delete
> partnerships". Dead in the water.
>
> I have tried all methods to fix including the ones on the MS web site:
> http://www.microsoft.com/windowsmobile/help/activesync/default.mspx
> as well as multiple ideas I found on various tech forums. I use
> ZoneAlarms firewall but it and all other applications are always turned
> off for installs and while troubleshooting.
>
> I'm tempted to format one of my old computers, do a clean XP install
> and install AS4 to see if I can rule out other software issues in a
> barebones environment. I consider myself pretty knowledgeble and
> experienced with computers but this one has me stumped. I'm also
> thinking about going back to AS3 and WM2003 as this is getting a bit
> frustrating. Any ideas are greatly appreciated. I dread calling Dell.
>
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