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Error: Support Code: 85010014

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Subject Author Date
Error: Support Code: 85010014 Shanti Elchuri 03-27-2006
Posted by Shanti Elchuri on March 27, 2006, 1:14 pm
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I get this error, it is 85010014 and not 85010004, when I try to sync
Outlook 2003 on a XP/Tablet PC 2005 edition to HP iPAQ HX2795 running WM 5.0
through ActiveSync 4.0.

Actually the trouble started with upgrading to AS 4.1. That didn't work as
my PPC was not detected by AS 4.1. So restored to previous state. Then I get
this error.

The Microsoft docs say, this may be due to clash on TCP/IP. I do have Norton
Antivirus, which is set to allow evertything from ActiveSync. I also manage
my home network using Network Magic. Suspecting it, I tried after
uninstalling it, but in vain.

Now I have ActiveSync 4.1 installed on a XP/Home computer, which also has
Network Magic installed, and synced my PPC with it as a new device. That is
working fine at least for the past two days.

How can I restore Synching on my Tablet PC? I tried deleteting the device
also. That was not useful.

ThanQ...



Posted by Chris De Herrera on March 27, 2006, 4:11 pm
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Hi,
There are multiple possible causes for the 85010014 errors. See
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm for a list.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

>I get this error, it is 85010014 and not 85010004, when I try to sync
>Outlook 2003 on a XP/Tablet PC 2005 edition to HP iPAQ HX2795 running WM
>5.0 through ActiveSync 4.0.
>
> Actually the trouble started with upgrading to AS 4.1. That didn't work as
> my PPC was not detected by AS 4.1. So restored to previous state. Then I
> get this error.
>
> The Microsoft docs say, this may be due to clash on TCP/IP. I do have
> Norton Antivirus, which is set to allow evertything from ActiveSync. I
> also manage my home network using Network Magic. Suspecting it, I tried
> after uninstalling it, but in vain.
>
> Now I have ActiveSync 4.1 installed on a XP/Home computer, which also has
> Network Magic installed, and synced my PPC with it as a new device. That
> is working fine at least for the past two days.
>
> How can I restore Synching on my Tablet PC? I tried deleteting the device
> also. That was not useful.
>
> ThanQ...
>
>



Posted by Shanti Elchuri on March 28, 2006, 5:09 pm
Please log in for more thread options
Thanks. Thes tips in this doc were useful and I could restore the active
sync connection between my tablet pc and the pocket pc.

But still upgrading to AS 4.0, the pocket pc was not recognized though the
windows gets it as new device and installes the drivers.

What else is wrong?

ThanQ...

> Hi,
> There are multiple possible causes for the 85010014 errors. See
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm for a list.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
> >I get this error, it is 85010014 and not 85010004, when I try to sync
> >Outlook 2003 on a XP/Tablet PC 2005 edition to HP iPAQ HX2795 running WM
> >5.0 through ActiveSync 4.0.
> >
> > Actually the trouble started with upgrading to AS 4.1. That didn't work
as
> > my PPC was not detected by AS 4.1. So restored to previous state. Then I
> > get this error.
> >
> > The Microsoft docs say, this may be due to clash on TCP/IP. I do have
> > Norton Antivirus, which is set to allow evertything from ActiveSync. I
> > also manage my home network using Network Magic. Suspecting it, I tried
> > after uninstalling it, but in vain.
> >
> > Now I have ActiveSync 4.1 installed on a XP/Home computer, which also
has
> > Network Magic installed, and synced my PPC with it as a new device. That
> > is working fine at least for the past two days.
> >
> > How can I restore Synching on my Tablet PC? I tried deleteting the
device
> > also. That was not useful.
> >
> > ThanQ...
> >
> >
>
>



Posted by Chris De Herrera on March 28, 2006, 7:05 pm
Please log in for more thread options
Hi,
ActiveSync 4.1 supersedes 4.0. The way ActiveSync works is that each device
requires a new driver when it is connected. So you will see the
installation of the driver.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

> Thanks. Thes tips in this doc were useful and I could restore the active
> sync connection between my tablet pc and the pocket pc.
>
> But still upgrading to AS 4.0, the pocket pc was not recognized though the
> windows gets it as new device and installes the drivers.
>
> What else is wrong?
>
> ThanQ...
>
>> Hi,
>> There are multiple possible causes for the 85010014 errors. See
>> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm for a list.
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> ActiveSync 4.x Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>>
>> >I get this error, it is 85010014 and not 85010004, when I try to sync
>> >Outlook 2003 on a XP/Tablet PC 2005 edition to HP iPAQ HX2795 running WM
>> >5.0 through ActiveSync 4.0.
>> >
>> > Actually the trouble started with upgrading to AS 4.1. That didn't work
> as
>> > my PPC was not detected by AS 4.1. So restored to previous state. Then
>> > I
>> > get this error.
>> >
>> > The Microsoft docs say, this may be due to clash on TCP/IP. I do have
>> > Norton Antivirus, which is set to allow evertything from ActiveSync. I
>> > also manage my home network using Network Magic. Suspecting it, I tried
>> > after uninstalling it, but in vain.
>> >
>> > Now I have ActiveSync 4.1 installed on a XP/Home computer, which also
> has
>> > Network Magic installed, and synced my PPC with it as a new device.
>> > That
>> > is working fine at least for the past two days.
>> >
>> > How can I restore Synching on my Tablet PC? I tried deleteting the
> device
>> > also. That was not useful.
>> >
>> > ThanQ...
>> >
>> >
>>
>>
>
>



Posted by Shanti Elchuri on March 29, 2006, 7:39 am
Please log in for more thread options
But why my device is not recognized on upgrading to 4.1 after synching
earlier with 4.0? On another machine, I have started synching after
upgrading to 4.1 and it is working fine. The current situation is:
1. On Tablet PC: I was synching with AS4.0 earlier. But on upgrading to 4.1,
my iPAQ was not recognized. So I restored to pre-upgrade state and now it is
synching with AS4.0.
2. On XP/Prof: I have never synched earlier. So first installed AS4.1 and
then attahced my iPAQ. It was recognized. After synching with cradle once,
now I synch using IR. It is working fine.

Any tips or explanations?

ThanQ...

> Hi,
> ActiveSync 4.1 supersedes 4.0. The way ActiveSync works is that each
device
> requires a new driver when it is connected. So you will see the
> installation of the driver.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
> > Thanks. Thes tips in this doc were useful and I could restore the active
> > sync connection between my tablet pc and the pocket pc.
> >
> > But still upgrading to AS 4.0, the pocket pc was not recognized though
the
> > windows gets it as new device and installes the drivers.
> >
> > What else is wrong?
> >
> > ThanQ...
> >
> >> Hi,
> >> There are multiple possible causes for the 85010014 errors. See
> >> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm for a list.
> >>
> >>
> >> --
> >> Chris De Herrera
> >> http://www.pocketpcfaq.com
> >> http://www.tabletpctalk.com
> >> http://www.pocketpctalk.com
> >> http://www.mobilitytalk.com
> >>
> >> ActiveSync 4.x Troubleshooting Guide -
> >> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
> >>
> >> >I get this error, it is 85010014 and not 85010004, when I try to sync
> >> >Outlook 2003 on a XP/Tablet PC 2005 edition to HP iPAQ HX2795 running
WM
> >> >5.0 through ActiveSync 4.0.
> >> >
> >> > Actually the trouble started with upgrading to AS 4.1. That didn't
work
> > as
> >> > my PPC was not detected by AS 4.1. So restored to previous state.
Then
> >> > I
> >> > get this error.
> >> >
> >> > The Microsoft docs say, this may be due to clash on TCP/IP. I do have
> >> > Norton Antivirus, which is set to allow evertything from ActiveSync.
I
> >> > also manage my home network using Network Magic. Suspecting it, I
tried
> >> > after uninstalling it, but in vain.
> >> >
> >> > Now I have ActiveSync 4.1 installed on a XP/Home computer, which also
> > has
> >> > Network Magic installed, and synced my PPC with it as a new device.
> >> > That
> >> > is working fine at least for the past two days.
> >> >
> >> > How can I restore Synching on my Tablet PC? I tried deleteting the
> > device
> >> > also. That was not useful.
> >> >
> >> > ThanQ...
> >> >
> >> >
> >>
> >>
> >
> >
>
>



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