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Posted by Doug Knox - [MS-MVP] on November 24, 2006, 3:05 pm
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This type of error (DBGHELP.DLL) usually indicates an incompatible/older
version of the DLL, in which the particular function being called does not
exist. By default, this DLL resides in C:\Windows\System32 and
C:\Windows\System32\dllcache. The latest version is 5.1.2600.2180. Locate
this file in Windows\System32 and right click it. Select Properties, and
verify the version is correct. If not, find the copy in the
System32\dllcache folder and check its version. If it is correct replace
the copy in System32 with the copy from System32\dllcache.
Version 5.1.2600.2180 is installed with Service Pack 2 for Windows XP.
--
Doug Knox, MS-MVP Windows Media Center\Windows Powered Smart
Display\Security
Win 95/98/Me/XP Tweaks and Fixes
http://www.dougknox.com
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Per user Group Policy Restrictions for XP Home and XP Pro
http://www.dougknox.com/xp/utils/xp_securityconsole.htm
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> When I try to launch the Media Center icon I get the following errors. I
> can't figure out what they mean or how I should proceed.
>
> ehshell.exe - Entry Point Not Found
> The procedure entry point SymSetSymWithAddr64 could not be located in the
> dynamic link library DBGHELP.dll
>
> Click OK
>
> Get the same box again
>
> Click ok
>
> ehshell.exe - Common Language Runtime Debugging Services
> Application has generated an exception that could not be handled.
> Process id=0xbb8 (3000), Thread id=0xbcc (3020)
>
> Click ok
>
> This closes out the errors and the program will not run. The only thing
> that changed on the system is that I had to uninstall Pinnacle Studio 10
> and reinstall due to a menuing issue. That is the only thing that I think
> has changed since the last time I knew MCE was working properly. I might
> have also installed WMP11 in that same time window but not for sure.
>
> Anyone have any ideas??
>
> John
>
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