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Doesn't work in Cradle. Repeated conversation.

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Subject Author Date
Doesn't work in Cradle. Repeated conversation. Purtech 07-19-2007
Posted by Purtech on July 19, 2007, 5:19 pm
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Chris:

Remember this conversation:

http://hardware.mcse.ms/message246956.html

This exact thing is happening to me. Problem is Netbios name and
servername.local resolve to internal server address - as they should.
Servername.com resolves to public IP address on the router - from inside.

I have another system setup the same way and I don't have this issue. The
phone is a Verizon Treo 700w.

It will only sync in the cradle if the server name is the Netbios name. Then
activesync changes the settings in the phone to the Netbios name and the
phone won't work off the cradle - won't sync. Also, the phone gets this
error about 10 times a day:

--------------------------------------------------
To: Wireless Sync User
Subject: Automatic Synchronization Suspended

Automatic synchronization to your device has been suspended. Please switch
to your Wireless Sync client and select Sync. Synchronization will resume
once you enter your username and password.
-------------------------------------------------

But it works anyway - off the cradle if the server name is servername.com.

What is going on?



Posted by Chris De Herrera on July 19, 2007, 10:50 pm
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Hi,
Sinc your device won't sync in the cradle with the fqdn, I'd look at the
network configuration to make sure that you can use the fqdn internally.

One hack which may work for you is to edit the hosts file
(c:\windows\system32\drivers\etc) to refer to the fqdn and external IP.

Sincerely,

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

> Chris:
>
> Remember this conversation:
>
> http://hardware.mcse.ms/message246956.html
>
> This exact thing is happening to me. Problem is Netbios name and
> servername.local resolve to internal server address - as they should.
> Servername.com resolves to public IP address on the router - from inside.
>
> I have another system setup the same way and I don't have this issue. The
> phone is a Verizon Treo 700w.
>
> It will only sync in the cradle if the server name is the Netbios name.
> Then activesync changes the settings in the phone to the Netbios name and
> the phone won't work off the cradle - won't sync. Also, the phone gets
> this error about 10 times a day:
>
> --------------------------------------------------
> To: Wireless Sync User
> Subject: Automatic Synchronization Suspended
>
> Automatic synchronization to your device has been suspended. Please switch
> to your Wireless Sync client and select Sync. Synchronization will resume
> once you enter your username and password.
> -------------------------------------------------
>
> But it works anyway - off the cradle if the server name is servername.com.
>
> What is going on?
>
>



Posted by Purtech on July 20, 2007, 10:30 am
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Chris:

I thought about that. FQDN does work...it resolves to the external address
of the router. Which it should. Servername.com resolves to the External IP
of company router.

Either way it is getting to the server.

DNS is configured properly. I am evening starting to use Ethereal and a hub
to sniff the traffic. Nothing conclusive. I don't see any DNS/Netbios
traffic when activesnyc it trying to sync.

(I have another SBS 2003 network at another company setup exact same way.
Using PocketPC's. No problems there.)

Makes no sense. I would bet at this point it is the phone.




> Hi,
> Sinc your device won't sync in the cradle with the fqdn, I'd look at the
> network configuration to make sure that you can use the fqdn internally.
>
> One hack which may work for you is to edit the hosts file
> (c:\windows\system32\drivers\etc) to refer to the fqdn and external IP.
>
> Sincerely,
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
>> Chris:
>>
>> Remember this conversation:
>>
>> http://hardware.mcse.ms/message246956.html
>>
>> This exact thing is happening to me. Problem is Netbios name and
>> servername.local resolve to internal server address - as they should.
>> Servername.com resolves to public IP address on the router - from inside.
>>
>> I have another system setup the same way and I don't have this issue. The
>> phone is a Verizon Treo 700w.
>>
>> It will only sync in the cradle if the server name is the Netbios name.
>> Then activesync changes the settings in the phone to the Netbios name and
>> the phone won't work off the cradle - won't sync. Also, the phone gets
>> this error about 10 times a day:
>>
>> --------------------------------------------------
>> To: Wireless Sync User
>> Subject: Automatic Synchronization Suspended
>>
>> Automatic synchronization to your device has been suspended. Please
>> switch to your Wireless Sync client and select Sync. Synchronization will
>> resume once you enter your username and password.
>> -------------------------------------------------
>>
>> But it works anyway - off the cradle if the server name is
>> servername.com.
>>
>> What is going on?
>>
>>
>
>



Posted by Chris De Herrera on July 21, 2007, 1:09 pm
Please log in for more thread options
Hi,
Have you tried a soft reset?


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

> Chris:
>
> I thought about that. FQDN does work...it resolves to the external address
> of the router. Which it should. Servername.com resolves to the External IP
> of company router.
>
> Either way it is getting to the server.
>
> DNS is configured properly. I am evening starting to use Ethereal and a
> hub to sniff the traffic. Nothing conclusive. I don't see any DNS/Netbios
> traffic when activesnyc it trying to sync.
>
> (I have another SBS 2003 network at another company setup exact same way.
> Using PocketPC's. No problems there.)
>
> Makes no sense. I would bet at this point it is the phone.
>
>
>
>
>> Hi,
>> Sinc your device won't sync in the cradle with the fqdn, I'd look at the
>> network configuration to make sure that you can use the fqdn internally.
>>
>> One hack which may work for you is to edit the hosts file
>> (c:\windows\system32\drivers\etc) to refer to the fqdn and external IP.
>>
>> Sincerely,
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> Windows Mobile Device Center FAQs -
>> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
>> ActiveSync Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>>
>>> Chris:
>>>
>>> Remember this conversation:
>>>
>>> http://hardware.mcse.ms/message246956.html
>>>
>>> This exact thing is happening to me. Problem is Netbios name and
>>> servername.local resolve to internal server address - as they should.
>>> Servername.com resolves to public IP address on the router - from
>>> inside.
>>>
>>> I have another system setup the same way and I don't have this issue.
>>> The phone is a Verizon Treo 700w.
>>>
>>> It will only sync in the cradle if the server name is the Netbios name.
>>> Then activesync changes the settings in the phone to the Netbios name
>>> and the phone won't work off the cradle - won't sync. Also, the phone
>>> gets this error about 10 times a day:
>>>
>>> --------------------------------------------------
>>> To: Wireless Sync User
>>> Subject: Automatic Synchronization Suspended
>>>
>>> Automatic synchronization to your device has been suspended. Please
>>> switch to your Wireless Sync client and select Sync. Synchronization
>>> will resume once you enter your username and password.
>>> -------------------------------------------------
>>>
>>> But it works anyway - off the cradle if the server name is
>>> servername.com.
>>>
>>> What is going on?
>>>
>>>
>>
>>
>
>



Posted by Purtech on July 23, 2007, 12:38 pm
Please log in for more thread options
Yes.

At one time.


> Hi,
> Have you tried a soft reset?
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
>> Chris:
>>
>> I thought about that. FQDN does work...it resolves to the external
>> address of the router. Which it should. Servername.com resolves to the
>> External IP of company router.
>>
>> Either way it is getting to the server.
>>
>> DNS is configured properly. I am evening starting to use Ethereal and a
>> hub to sniff the traffic. Nothing conclusive. I don't see any DNS/Netbios
>> traffic when activesnyc it trying to sync.
>>
>> (I have another SBS 2003 network at another company setup exact same way.
>> Using PocketPC's. No problems there.)
>>
>> Makes no sense. I would bet at this point it is the phone.
>>
>>
>>
>>
>>> Hi,
>>> Sinc your device won't sync in the cradle with the fqdn, I'd look at the
>>> network configuration to make sure that you can use the fqdn internally.
>>>
>>> One hack which may work for you is to edit the hosts file
>>> (c:\windows\system32\drivers\etc) to refer to the fqdn and external IP.
>>>
>>> Sincerely,
>>>
>>> --
>>> Chris De Herrera
>>> http://www.pocketpcfaq.com
>>> http://www.tabletpctalk.com
>>> http://www.pocketpctalk.com
>>> http://www.mobilitytalk.com
>>>
>>> Windows Mobile Device Center FAQs -
>>> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
>>> ActiveSync Troubleshooting Guide -
>>> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>>>
>>>> Chris:
>>>>
>>>> Remember this conversation:
>>>>
>>>> http://hardware.mcse.ms/message246956.html
>>>>
>>>> This exact thing is happening to me. Problem is Netbios name and
>>>> servername.local resolve to internal server address - as they should.
>>>> Servername.com resolves to public IP address on the router - from
>>>> inside.
>>>>
>>>> I have another system setup the same way and I don't have this issue.
>>>> The phone is a Verizon Treo 700w.
>>>>
>>>> It will only sync in the cradle if the server name is the Netbios name.
>>>> Then activesync changes the settings in the phone to the Netbios name
>>>> and the phone won't work off the cradle - won't sync. Also, the phone
>>>> gets this error about 10 times a day:
>>>>
>>>> --------------------------------------------------
>>>> To: Wireless Sync User
>>>> Subject: Automatic Synchronization Suspended
>>>>
>>>> Automatic synchronization to your device has been suspended. Please
>>>> switch to your Wireless Sync client and select Sync. Synchronization
>>>> will resume once you enter your username and password.
>>>> -------------------------------------------------
>>>>
>>>> But it works anyway - off the cradle if the server name is
>>>> servername.com.
>>>>
>>>> What is going on?
>>>>
>>>>
>>>
>>>
>>
>>
>
>



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