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DirectPush w/ Outlook Running on Desktop?

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DirectPush w/ Outlook Running on Desktop? jdonnici 09-22-2006
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Posted by jdonnici on September 22, 2006, 12:21 pm
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Our corporate email system is such that Outlook is configured to fetch mail
from the server on a regular basis and store it in a local Personal Folders
location. So while Outlook is running on my machine, messages are sitting on
the server for only a various short amount of time.

When Outlook is NOT running, the direct-push to my WM5 device (Samsung i730,
upgraded) seems to work just fine.

When Outlook IS running, though, it doesn't work at all. It seems that by
the time Exchange sends the notice down to the device that a message as
arrived and the device goes to get it, Outlook has already fetched it. So
the Inbox on the server is empty.

Even if I turn down the frequency of Outlook's fetch, at some point it will
fetch from the server and empty the Inbox... so when the device next talks
to the server, anything that was on the device won't be there any longer.

Is there any way to get direct-push working in this sort of environment, or
does it require that Outlook not be pulling things down from the server
(e.g., configured so that the Inbox I'm interacting with is the actual
server Inbox in Exchange)?

Thanks,

jd



Posted by Clinton Fitch, MVP-Mobile Devi on September 22, 2006, 1:25 pm
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Hello,

I had a similar configuration at my employer as well. The only resolution
we found was to have the mail/calendar/tasks/contacts point to the Exchange
mailbox and not the PST file. I don't know if this is an option for you but
it worked for me.

If others know of a work around other than this I'm more than willing to
listen! :-)

Cheers,


--
Clinton Fitch, MVP-Mobile Devices
Clinton Fitch (Dot) Com!
http://www.clintonfitch.com
A Smartphone & Pocket PC Magazine "Best Site"!


> Our corporate email system is such that Outlook is configured to fetch
> mail from the server on a regular basis and store it in a local Personal
> Folders location. So while Outlook is running on my machine, messages are
> sitting on the server for only a various short amount of time.
>
> When Outlook is NOT running, the direct-push to my WM5 device (Samsung
> i730, upgraded) seems to work just fine.
>
> When Outlook IS running, though, it doesn't work at all. It seems that by
> the time Exchange sends the notice down to the device that a message as
> arrived and the device goes to get it, Outlook has already fetched it. So
> the Inbox on the server is empty.
>
> Even if I turn down the frequency of Outlook's fetch, at some point it
> will fetch from the server and empty the Inbox... so when the device next
> talks to the server, anything that was on the device won't be there any
> longer.
>
> Is there any way to get direct-push working in this sort of environment,
> or does it require that Outlook not be pulling things down from the server
> (e.g., configured so that the Inbox I'm interacting with is the actual
> server Inbox in Exchange)?
>
> Thanks,
>
> jd
>
>



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