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Subject Author Date
Device Cannot be Found Caroline 05-09-2006
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Posted by Caroline on May 9, 2006, 9:51 pm
Please log in for more thread options
: quoted-printable

Everything was fine with my Pocket PC and one day Active Sync stopped =
connecting to my PC. No matter what I do, I get a message "Device Cannot =
be Found." I have installed software, uninstalled software, =
rebooted...I cannot get my PC to recognize that my Pocket PC is hooked =
up. I don't even get the "New Hardware Found" message when I start from =
square one. Is someone able to help???



--=20
CAROLINE


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Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2873" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV>Everything was fine with my Pocket PC and one day Active Sync =
stopped=20
connecting to my PC. No matter what I do, I get a message "Device Cannot =
be=20
Found."&nbsp; I have installed software, uninstalled software, =
rebooted...I=20
cannot get my PC to recognize that my Pocket PC is hooked up.&nbsp; I =
don't even=20
get the "New Hardware Found" message when I start from square one. Is =
someone=20
able to help???<BR><BR><BR><BR>-- <BR>CAROLINE</DIV>
<DIV><FONT face=3DArial size=3D2><BR></FONT>&nbsp;</DIV></BODY></HTML>

------=
Posted by Raj Pillai on May 10, 2006, 6:25 am
Please log in for more thread options
: quoted-printable

Hi Caroline,

* Did you try connecting your device after performing a soft reset?=20
* Which device are you using?=20
* ActiveSync version currently installed?
* When the device is connected, does it appear under the Device Manager? =


--=20
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


Everything was fine with my Pocket PC and one day Active Sync stopped =
connecting to my PC. No matter what I do, I get a message "Device Cannot =
be Found." I have installed software, uninstalled software, =
rebooted...I cannot get my PC to recognize that my Pocket PC is hooked =
up. I don't even get the "New Hardware Found" message when I start from =
square one. Is someone able to help???



--=20
CAROLINE


------=_NextPart_000_038D_01C6744A.2A64F860
Content-Type: text/html;
        charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2873" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Hi Caroline,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>* Did you try connecting your device =
after=20
performing a soft reset?&nbsp;</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>*&nbsp;Which device are you using? =
</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>*&nbsp;ActiveSync version currently=20
installed?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>* When the device is connected, does it =
appear=20
under the Device Manager? </FONT></DIV>
<DIV><BR>-- <BR>Regards,<BR>Raj Pillai<BR>Microsoft MVP - Mobile =
Devices<BR><A=20
href=3D"http://www.pocketpcfaq.com/raj">http://www.pocketpcfaq.com/raj</A=
></DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Caroline" &lt;<A=20
wrote in=20
message <A=20
=
@TK2MSFTNGP03.phx.gbl</A>...</DIV>
<DIV>Everything was fine with my Pocket PC and one day Active Sync =
stopped=20
connecting to my PC. No matter what I do, I get a message "Device =
Cannot be=20
Found."&nbsp; I have installed software, uninstalled software, =
rebooted...I=20
cannot get my PC to recognize that my Pocket PC is hooked up.&nbsp; I =
don't=20
even get the "New Hardware Found" message when I start from square =
one. Is=20
someone able to help???<BR><BR><BR><BR>-- <BR>CAROLINE</DIV>
<DIV><FONT face=3DArial =
size=3D2><BR></FONT>&nbsp;</DIV></BLOCKQUOTE></BODY></HTML>

------=
Posted by =?iso-8859-1?Q?Jo=E3o_Ricardo_ on May 10, 2006, 4:21 pm
Please log in for more thread options
: quoted-printable

Hi Raj,

I'm having the same problem. I have an Asus My Pal A730W with WM2003SE =
and AS 3.8. Suddenly I was unable to sincronize my ppc with my pc (win =
xp), I putted the ppc in the cradle, the message "connect to" apears and =
"establishing connection", "USB: user authenticated" and the double =
arrows apear with a cross underneath. I have soft reseted, hard reseted, =
re-instaled AS 3.8, I even changed the usb port where i connect the ppc =
and when I connected it again the "new hardware found" message apeared =
and identified the ppc correctly... i don't know what to do more, if you =
could help I would be very appretiated.

Thanks!

Jo=E3o


Hi Caroline,

* Did you try connecting your device after performing a soft reset?=20
* Which device are you using?=20
* ActiveSync version currently installed?
* When the device is connected, does it appear under the Device =
Manager?=20

--=20
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


Everything was fine with my Pocket PC and one day Active Sync =
stopped connecting to my PC. No matter what I do, I get a message =
"Device Cannot be Found." I have installed software, uninstalled =
software, rebooted...I cannot get my PC to recognize that my Pocket PC =
is hooked up. I don't even get the "New Hardware Found" message when I =
start from square one. Is someone able to help???



--=20
CAROLINE


------=_NextPart_000_0090_01C67477.AA64A290
Content-Type: text/html;
        charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2873" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Hi Raj,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>I'm having the same problem. I have an =
Asus My Pal=20
A730W with WM2003SE and AS 3.8. Suddenly I was unable to sincronize my =
ppc with=20
my pc (win xp), I putted the ppc in the cradle, the message "connect to" =
apears=20
and "establishing connection", "USB: user authenticated" and the double =
arrows=20
apear with a cross underneath. I have soft reseted, hard reseted, =
re-instaled AS=20
3.8, I even changed the usb port where i connect the ppc and when I =
connected it=20
again the "new hardware found" message apeared and identified the ppc=20
correctly... i don't know what to do more, if you could help I would be =
very=20
appretiated.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Thanks!</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Jo=E3o</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Raj Pillai" &lt;<A=20
=
</A>&gt;=20
escreveu na mensagem <A=20
=
@TK2MSFTNGP05.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Hi Caroline,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>* Did you try connecting your device =
after=20
performing a soft reset?&nbsp;</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>*&nbsp;Which device are you using? =
</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>*&nbsp;ActiveSync version currently=20
installed?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>* When the device is connected, does =
it appear=20
under the Device Manager? </FONT></DIV>
<DIV><BR>-- <BR>Regards,<BR>Raj Pillai<BR>Microsoft MVP - Mobile =
Devices<BR><A=20
=
href=3D"http://www.pocketpcfaq.com/raj">http://www.pocketpcfaq.com/raj</A=
></DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Caroline" &lt;<A=20
wrote in=20
message <A=20
=
@TK2MSFTNGP03.phx.gbl</A>...</DIV>
<DIV>Everything was fine with my Pocket PC and one day Active Sync =
stopped=20
connecting to my PC. No matter what I do, I get a message "Device =
Cannot be=20
Found."&nbsp; I have installed software, uninstalled software, =
rebooted...I=20
cannot get my PC to recognize that my Pocket PC is hooked up.&nbsp; =
I don't=20
even get the "New Hardware Found" message when I start from square =
one. Is=20
someone able to help???<BR><BR><BR><BR>-- <BR>CAROLINE</DIV>
<DIV><FONT face=3DArial=20
size=3D2><BR></FONT>&nbsp;</DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>

------=
Posted by Raj Pillai on May 12, 2006, 9:54 am
Please log in for more thread options
: quoted-printable

Hi Jo=E3o,

Have you enabled the checkbox for USB connection in ActiveSync? (Click =
File -> Connection Settings) Additionally when the device is connected, =
does it appear under the Device Manager?

--=20
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


Hi Raj,

I'm having the same problem. I have an Asus My Pal A730W with WM2003SE =
and AS 3.8. Suddenly I was unable to sincronize my ppc with my pc (win =
xp), I putted the ppc in the cradle, the message "connect to" apears and =
"establishing connection", "USB: user authenticated" and the double =
arrows apear with a cross underneath. I have soft reseted, hard reseted, =
re-instaled AS 3.8, I even changed the usb port where i connect the ppc =
and when I connected it again the "new hardware found" message apeared =
and identified the ppc correctly... i don't know what to do more, if you =
could help I would be very appretiated.

Thanks!

Jo=E3o


Hi Caroline,

* Did you try connecting your device after performing a soft reset?=20
* Which device are you using?=20
* ActiveSync version currently installed?
* When the device is connected, does it appear under the Device =
Manager?=20

--=20
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


Everything was fine with my Pocket PC and one day Active Sync =
stopped connecting to my PC. No matter what I do, I get a message =
"Device Cannot be Found." I have installed software, uninstalled =
software, rebooted...I cannot get my PC to recognize that my Pocket PC =
is hooked up. I don't even get the "New Hardware Found" message when I =
start from square one. Is someone able to help???



--=20
CAROLINE


------=_NextPart_000_0698_01C675F9.B1F1ACF0
Content-Type: text/html;
        charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=3DContent-Type content=3D"text/html; =
charset=3Diso-8859-1">
<META content=3D"MSHTML 6.00.2900.2873" name=3DGENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Hi Jo=E3o,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Have you&nbsp;enabled the checkbox for =
USB=20
connection in ActiveSync?&nbsp; (Click File -&gt; Connection =
Settings)&nbsp;=20
Additionally when the device is connected, does it appear under the =
Device=20
Manager?</FONT></DIV>
<DIV><BR>-- <BR>Regards,<BR>Raj Pillai<BR>Microsoft MVP - Mobile =
Devices<BR><A=20
href=3D"http://www.pocketpcfaq.com/raj">http://www.pocketpcfaq.com/raj</A=
></DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Jo=E3o Ricardo Crista" &lt;<A=20
in message=20
<A=20
=
@TK2MSFTNGP04.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Hi Raj,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>I'm having the same problem. I have =
an Asus My=20
Pal A730W with WM2003SE and AS 3.8. Suddenly I was unable to =
sincronize my ppc=20
with my pc (win xp), I putted the ppc in the cradle, the message =
"connect to"=20
apears and "establishing connection", "USB: user authenticated" and =
the double=20
arrows apear with a cross underneath. I have soft reseted, hard =
reseted,=20
re-instaled AS 3.8, I even changed the usb port where i connect the =
ppc and=20
when I connected it again the "new hardware found" message apeared and =

identified the ppc correctly... i don't know what to do more, if you =
could=20
help I would be very appretiated.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Thanks!</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>Jo=E3o</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Raj Pillai" &lt;<A=20
=
</A>&gt;=20
escreveu na mensagem <A=20
=
@TK2MSFTNGP05.phx.gbl</A>...</DIV>
<DIV><FONT face=3DArial size=3D2>Hi Caroline,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT>&nbsp;</DIV>
<DIV><FONT face=3DArial size=3D2>* Did you try connecting your =
device after=20
performing a soft reset?&nbsp;</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>*&nbsp;Which device are you using?=20
</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>*&nbsp;ActiveSync version currently =

installed?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2>* When the device is connected, =
does it appear=20
under the Device Manager? </FONT></DIV>
<DIV><BR>-- <BR>Regards,<BR>Raj Pillai<BR>Microsoft MVP - Mobile=20
Devices<BR><A=20
=
href=3D"http://www.pocketpcfaq.com/raj">http://www.pocketpcfaq.com/raj</A=
></DIV>
<DIV>&nbsp;</DIV>
<DIV>&nbsp;</DIV>
<BLOCKQUOTE dir=3Dltr=20
style=3D"PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; =
BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV>"Caroline" &lt;<A=20
=
wrote in=20
message <A=20
=
@TK2MSFTNGP03.phx.gbl</A>...</DIV>
<DIV>Everything was fine with my Pocket PC and one day Active Sync =
stopped=20
connecting to my PC. No matter what I do, I get a message "Device =
Cannot=20
be Found."&nbsp; I have installed software, uninstalled software,=20
rebooted...I cannot get my PC to recognize that my Pocket PC is =
hooked=20
up.&nbsp; I don't even get the "New Hardware Found" message when I =
start=20
from square one. Is someone able to help???<BR><BR><BR><BR>--=20
<BR>CAROLINE</DIV>
<DIV><FONT face=3DArial=20
size=3D2><BR></FONT>&nbsp;</DIV></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></=
BODY></HTML>

------=
Posted by Caroline on May 10, 2006, 9:15 pm
Please log in for more thread options
Hi Raj,

Thanks for your note. I've tried connecting after a soft reset, reboots,
everything. I'm using a Toshiba e350 Pocket PC. Active Sync version is
4.1. I can't get the device connected so I can't answer your last question.
I have no idea what to do.

Mayday!

Caroline
Hi Caroline,

* Did you try connecting your device after performing a soft reset?
* Which device are you using?
* ActiveSync version currently installed?
* When the device is connected, does it appear under the Device Manager?

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj


Everything was fine with my Pocket PC and one day Active Sync stopped
connecting to my PC. No matter what I do, I get a message "Device Cannot be
Found." I have installed software, uninstalled software, rebooted...I
cannot get my PC to recognize that my Pocket PC is hooked up. I don't even
get the "New Hardware Found" message when I start from square one. Is
someone able to help???



--
CAROLINE





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