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Posted by Barry Watzman on December 28, 2006, 10:21 pm
Please log in for more thread options You realize that Alienware is now owned by and a division of Dell, right?
x0054 wrote:
>
>> x0054 wrote:
>>> I was wondering what are the dead pixil policies of major computer
>>> manufacturers. I am now fighting with Alienware because the are
>>> refusing to exchange a unit that has 2 dead pixils in the middle of
>>> the screen, claiming that I need at least 3!
>>>
>>> I would never buy from them in the first place, the laptop was bought
>>> by my mom, but now I have to fix the situation.
>>>
>>> Any way, just wondering what other computer companies to never ever
>>> buy from.
>>>
>>> - Bogdan
>> Have you checked for stuck pixels? The two errors are dead and stuck.
>> You also didn't say how dead the pixels are. Remember that each
>> "visible" pixel is actually three pixels, each a different (primary)
>> color. If you have a third "stuck" pixel anywhere, you've met the
>> "three bad pixels" criteria for replacement. I'd also try to get a
>> test utility that will display a single (primary) color at a time to
>> see if there's another bad one of any color anywhere on the screen.
>>
>> If the two dead pixels are adjacent, you can try making a case with
>> the manufacturer that having two dead pixels next to each other is a
>> much more significant error than two single pixels located in
>> different areas of the screen.
>>
>> Most LCD screens are considered functional with a few bad pixels. Each
>> manufactured has its own standards for determining what is a "bad"
>> display. Some manufacturers have different standards for dead and
>> stuck pixels.
>>
>> Phil Sherman
>
> Thanks, I'll check for the stuck pixels. The two that are dead are
> completely dead, that is they only show black, or rather nothing. But
> it's possible that there is a stuck pixel, and then I might be able to
> exchange it.
>
> As far as negotiating with them, that's a dead end. Alienware has
> absolutely horrible tech support. When I called up about the dead pixels
> they tolled me to reinstall Windows to make sure it's not a software
> issue! Plus, I had to switch tech guys twice, because they do not
> actually work for alienware, but rather just screen readers for many
> different companies. So you are basically talking to a guy in india who
> in a horrible english is reading something from the screen, some times
> not actually realizing that he is reading about a laptop rather then a
> toaster or something else. Any way, I am having a horrible experience
> with the company, would not recommend to ever buy from them.
>
> Thanks for the stuck pixel idea though.
>
> - Bogdan
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