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Posted by McSpreader on November 2, 2005, 9:04 pm
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> Hello,
> A month ago my laptop died and was sent away under warranty.
> After a month it was still not returned. For the alst 2 weeks
> ive been on the phone for hours trying to work out what exactly
> was happening - to be told about 30 different stories. So far I
> can work out the laptop is still not fixed, and they have erased
> the data on the HDD. (apparently it was just a power supply
> fault)
>
> In the mean time I have got a new laptop because after 28 days
> PC world are obliged to give a replacement - and even doing this
> they tried to fob me of with a lower spec.
>
> However, the data on the drive was very important to me and
> included tax data for my business and other business related
> items - as well as many sentimental items.
An obvious question springs to mind: why does recovery from backup
media not solve the problem?
>
> Can i claim against them to receive compensation for my losses,
> and the cost of calls and time/productivity I have lost?
I very much doubt you would be successful in claiming for the loss
of data - the small print of the Ts & Cs would exclude it.
You might stand a chance re the poor service level and expense
incurred etc. Suggest you try a letter of complaint to their head
office service management.
>
> AlsoThe company want 80 quid for me to get my hard drive back -
> which has been wiped. Can the data still be recovered if they
> have wiped it? (not sure how they erase the drives, wether its
> quick format or full overwrite)
>
Depends on what they've done to it. It might need _very_ specialist
attention at an appropriately specialist price.
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