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Posted by dr news on March 23, 2006, 6:43 pm
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Complaint to California Consumer Affairs: Regarding Sony GRX600
If we let people get away with it; we only have ourselves to blame. If you
think it is unfair, then stand up for your rights. Here is my complaint to
the California Department of Consumer Affairs regarding Sony Laptop GFX600
mfg's defect
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112
Sacramento, CA 95834
(800) 952-5210 (https://app.dca.ca.gov/cru/gencomplaint.htm)
Regarding:
Business/Professional office that you wish to enter a complaint against
Sony San Diego RRC
16550 Viaesprillo
San Diego, CA 92127
ITDServiceCtr@am.sony.com
Description of Complaint:
I have a Sony Laptop; Model Number: PCG-GRX600 # A2224KPC; and have
uncovered a defect in the LCD screen for this model. It fails quite often
in the 2nd-4th year. Of 41 units surveyed, 39 had experienced this same
problem: Video works to the external video port; but the LCD has no video,
with no apparent physical damage or abuse.
I believe this to be a manufacturing defect, and that according to state and
federal laws, that the consumer has a right to expect reasonable operation
on products that they purchase. Of the two units that did not currently
have a LCD problem, one had already repaired it.
I have surveyed other users who describe Sony as "keeping defects secret";
refusing to acknowledge a widespread problem; and some who even called
Sony's practice of deceit "shoddy."
I request that you investigate Sony's tactics and repair history concerning
this model. If your evidence supports that this is a widespread problem
with the model GRX600, then I wish you to use the full measure of your
judicial power to compel Sony to initiate a recall or refund the repair
charges for replacement LCD screens where there was no physical damage to
the screen.
Please List Supporting Documentation:
I have electronic evidence that this problem with this particular model is
rampant. Sony declines that it is a problem; although 90% of the items that
I have found, have the same problem. This is not statistically reasonable,
and I believe violates the consumer's rights to buy products that are free
from manufacturer's defects, or a reasonable expectation of operational.
My name is xxxxxxxxx
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxxx
And I can be reached at xxxx@xxxxxx.xxx
--
dr.news //stores.ebay.com/better-price-wireless (not better than you
deserve, just more than you are used to)
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Posted by dr news on March 23, 2006, 7:21 pm
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LISA MADIGAN
Illinois Attorney General
Consumer Fraud Bureau
500 South Second Street
Springfield, IL 62706
217-782-1090
1-800-243-0618 (Toll free in IL)
TTY: 1-877-844-5461
www.IllinoisAttorneyGeneral.gov
Description of Complaint:
I have a Sony Laptop; Model Number: PCG-GRX600 # A2224KPC; and have
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