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Code 21 error when downloading Program Guide

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Subject Author Date
Code 21 error when downloading Program Guide Nightwing 09-18-2007
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Posted by Nightwing on September 18, 2007, 11:58 am
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I have just started receiving the dreaded Code 21 error, from what I have
seen not much is available to fix it. Has anyone contacted the manufacturer
about it? I am running Vista 32 bit Home Premium.

Any ideas as to why it happens on a system that was working fine, and the
only software changes have been Microsoft updates.


Posted by Todd Heckel on September 19, 2007, 1:02 am
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I too get the same error - Microsoft - PLEASE respond. SO many forums have
so many people saying they are running into this error and there is *no*
solution short of imaging your machine. Please provide a solution.

-Todd

"Nightwing" wrote:

> I have just started receiving the dreaded Code 21 error, from what I have
> seen not much is available to fix it. Has anyone contacted the manufacturer
> about it? I am running Vista 32 bit Home Premium.
>
> Any ideas as to why it happens on a system that was working fine, and the
> only software changes have been Microsoft updates.
>

Posted by Jaime on September 19, 2007, 7:05 am
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Sorry, I don't have any additional help, but asking MS here is not the right
approach.

This is a user forum, not an official site that is started or run by
Microsoft, although some MS employees may read/contribute here, the majority
of people here are users like you. You would be betters off contacting MS
directly through their site or other contact method.
--
James
Orlando (Goofy says "Hey!"), FL

>I too get the same error - Microsoft - PLEASE respond. SO many forums have
> so many people saying they are running into this error and there is *no*
> solution short of imaging your machine. Please provide a solution.
>
> -Todd
>
> "Nightwing" wrote:
>
>> I have just started receiving the dreaded Code 21 error, from what I have
>> seen not much is available to fix it. Has anyone contacted the
>> manufacturer
>> about it? I am running Vista 32 bit Home Premium.
>>
>> Any ideas as to why it happens on a system that was working fine, and the
>> only software changes have been Microsoft updates.
>>



Posted by Barb Bowman on September 19, 2007, 7:47 am
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there is another thread here where some users have just found an
answer as follows:

"Have a look at my post here, and bobgentry's additional comment on
that:
http://thegreenbutton.com/forums/thread/208823.aspx
In short:
1. give yourself full control on the hidden folder C:\ProgramData
\Microsoft\Crypto\RSA\ so you won't have problems accessing the
files
there
2. check if there's a directory MachineKeys in the RSA directory
3. if not, make a directory MachineKeys with full control for
everyone
in the RSA directory
4. if you already have a MachineKeys directory, rename it to
MachineKeysOld and create a new directory MachineKeys with full
control for everyone in the RSA directory
(it would probably work to delete the key in the existing
directory
too)
5. setup the tv and guide again in Mediacenter

Hope this helps.
Cheers,
Erwin"

On Tue, 18 Sep 2007 10:58:04 -0500, "Nightwing"

>I have just started receiving the dreaded Code 21 error, from what I have
>seen not much is available to fix it. Has anyone contacted the manufacturer
>about it? I am running Vista 32 bit Home Premium.
>
>Any ideas as to why it happens on a system that was working fine, and the
>only software changes have been Microsoft updates.
--

Barb Bowman
MS Windows-MVP
http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
http://blogs.digitalmediaphile.com/barb/

Posted by Nightwing on September 19, 2007, 3:11 pm
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No joy. Thanks for the help.
> there is another thread here where some users have just found an
> answer as follows:
>
> "Have a look at my post here, and bobgentry's additional comment on
> that:
> http://thegreenbutton.com/forums/thread/208823.aspx
> In short:
> 1. give yourself full control on the hidden folder C:\ProgramData
> \Microsoft\Crypto\RSA\ so you won't have problems accessing the
> files
> there
> 2. check if there's a directory MachineKeys in the RSA directory
> 3. if not, make a directory MachineKeys with full control for
> everyone
> in the RSA directory
> 4. if you already have a MachineKeys directory, rename it to
> MachineKeysOld and create a new directory MachineKeys with full
> control for everyone in the RSA directory
> (it would probably work to delete the key in the existing
> directory
> too)
> 5. setup the tv and guide again in Mediacenter
>
> Hope this helps.
> Cheers,
> Erwin"
>
> On Tue, 18 Sep 2007 10:58:04 -0500, "Nightwing"
>
>>I have just started receiving the dreaded Code 21 error, from what I have
>>seen not much is available to fix it. Has anyone contacted the
>>manufacturer
>>about it? I am running Vista 32 bit Home Premium.
>>
>>Any ideas as to why it happens on a system that was working fine, and the
>>only software changes have been Microsoft updates.
> --
>
> Barb Bowman
> MS Windows-MVP
> http://www.microsoft.com/windowsxp/expertzone/meetexperts/bowman.mspx
> http://blogs.digitalmediaphile.com/barb/


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