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Posted by Rod on February 19, 2006, 11:12 am
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I purchased a new Cingular 8125 Windows Mobile 5.0 device and have had it
for a couple of days. I have been trying to get the over-the-air Exchange
Activesync to work but have been unsuccessful. I have configured Activesync
on the device to point to the correct server and required it to use SSL. The
exchange 2003 SP2 server is using a certificate from Thawte and is working
for Outlook Web access as well.
When I try to sync, I get the following:
Result: Your account in Microsoft Exchange Server does not have permission
to synchronize with your current settings. Contact your Exchange Server
administrator.
Support Code: 0x85010001
If I use the browser on my 8125 and point to the same server address that I
configured for ActiveSync, I can log in and retrieve my mail through the
browser so I know that over-the-air public access to the exchange server is
working through my device.
I administer the exchange server, routers and firewalls for my company so I
monitored the traffic coming into the router and can see the traffic coming
into the router when I use the device browser to access the exchange server,
but when I use the ActiveSync, I see no traffic at all. I also experimented
with changing the ActiveSync server address to a bogus address to see if I
get a different message. I get the same message. Therefore it appears to me
that my device (which says it is using Cingular GPRS when it tries to do a
sync) is not actually attempting a connection with my exchange server at
all. If it were actually trying to contact my exchange server I should see
some traffic coming through my external firewall..
Since it is the weekend, I have not had much luck finding any data support
from Cingular. Does anyone have any ideas?
Thanks,
Rod
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Posted by Rod on February 20, 2006, 8:14 am
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I figured out the problem. When I went to the server setup for activesync on
the device, I had put too much information, such as
exchangeservername.mydomain.com/owa/sync . That was the problem. All the
device wanted was the name of the server, so I took off the /owa/sync and it
started communicating with the server. I don't know why it did not at least
produce a little traffic with the way that I had it, but it works this way.
After I corrected this problem, then I had to tweak a couple of settings on
the server but at this point, I now could see logs on the server showing
evidence of this device trying to connect.
Rod
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