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Posted by Raj Pillai on August 18, 2007, 3:03 pm
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Hi,
Under ActiveSync, disable Inbox syncing and allow the device to sync once.
Then enable it again and see if it helps. If not, then you might want to
try and narrow down the item that is causing the error. Move all the inbox
items to a new folder which is not available for sync. Once the empty inbox
is synchronized to the device, you can start moving the message back to the
default folder in small sets and see which set throws the error and then
narrow down further.
--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj
>I have an Ipaq PDA running ActiveSync 4.5.0 that I sync with my laptop
> running XP pro and Office2007. There have been no problems for ages.
> Today
> I am getting an unresolved item showing up against the 'Inbox' information
> type. When I click resolve items I get an error message saying - [Cannot
> convert 'Gruden' file. The system cannot find file specified.] There is
> no
> error message number being displayed. I recently created a file called
> Gruden.pdf but have not transferred this file from the laptop to the PDA
> nor
> has the file been attached to any email. In layman's terms, I cannot
> understand why ActiveSync is trying to do anything with Gruden.pdf.
> Also, I
> have found that the ActiveSync window is substantially frozen now that
> there
> is an unresolved record. I cannot close the window down and to get the
> system to try and resovle the outstanding record I have to right click the
> ActiveSync icon in the bottom right of screen.
> I have rebooted several times which has not resolved the problem.
> Can anyone help me out?
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