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Cannot connect to exchange after changing Q's

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Cannot connect to exchange after changing Q's jhferry3 06-16-2006
Posted by jhferry3 on June 16, 2006, 12:36 pm
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I have my first Q problem. I had a user who got a Q and wound up
getting a replacement. When I go to setup the new one I get an error:

0x85010001

your account in MS exchange does not have permission to sync with you
current settings...

I tried to sync the old Q with my user account and I get the same
thing. I am the admin here so I can fix this If I could figure this
out.

Anyone ever see this? His account settings are fine and I did a master
reset on the old Q.

I had the old Q sync both accounts so I am not sure why this is
happening now.


Posted by knightly on June 16, 2006, 1:25 pm
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Not sure on the specific issue...i'd whipe the device for sure, but try these
links...the 2nd one is more helpful.

http://support.microsoft.com/?id=330461#E0BB0ABAAA

http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php

"jhferry3@gmail.com" wrote:

> I have my first Q problem. I had a user who got a Q and wound up
> getting a replacement. When I go to setup the new one I get an error:
>
> 0x85010001
>
> your account in MS exchange does not have permission to sync with you
> current settings...
>
> I tried to sync the old Q with my user account and I get the same
> thing. I am the admin here so I can fix this If I could figure this
> out.
>
> Anyone ever see this? His account settings are fine and I did a master
> reset on the old Q.
>
> I had the old Q sync both accounts so I am not sure why this is
> happening now.
>
>

Posted by knightly on June 16, 2006, 1:26 pm
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Also, have you got verbose loggin turned on in the Q's settings? THat will
help define the problem quite a bit.

"jhferry3@gmail.com" wrote:

> I have my first Q problem. I had a user who got a Q and wound up
> getting a replacement. When I go to setup the new one I get an error:
>
> 0x85010001
>
> your account in MS exchange does not have permission to sync with you
> current settings...
>
> I tried to sync the old Q with my user account and I get the same
> thing. I am the admin here so I can fix this If I could figure this
> out.
>
> Anyone ever see this? His account settings are fine and I did a master
> reset on the old Q.
>
> I had the old Q sync both accounts so I am not sure why this is
> happening now.
>
>

Posted by Ivan Sanders on June 16, 2006, 5:11 pm
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If everyone else is working. Then the following article may not apply. I
just ran into this problem after removing an old SSL certificate from the
owa server.

How to reset the default virtual durectories
http://support.microsoft.com/?id=883380

This resolved my problem....

Cheers,

ias

> Also, have you got verbose loggin turned on in the Q's settings? THat will
> help define the problem quite a bit.
>
> "jhferry3@gmail.com" wrote:
>
>> I have my first Q problem. I had a user who got a Q and wound up
>> getting a replacement. When I go to setup the new one I get an error:
>>
>> 0x85010001
>>
>> your account in MS exchange does not have permission to sync with you
>> current settings...
>>
>> I tried to sync the old Q with my user account and I get the same
>> thing. I am the admin here so I can fix this If I could figure this
>> out.
>>
>> Anyone ever see this? His account settings are fine and I did a master
>> reset on the old Q.
>>
>> I had the old Q sync both accounts so I am not sure why this is
>> happening now.
>>
>>



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