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CTRL-ALT-DEL SCREEN VANISHES

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CTRL-ALT-DEL SCREEN VANISHES Mr Durand 02-22-2006
Posted by Mr Durand on February 22, 2006, 5:50 pm
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I have a Dell PowerEdge 2550 server running Windows 2003 SP1 and have
strange behavior occurring every 7-14 days. The server will always respond
to a ping however when the problems start, I notice services start becoming
choppy in response and eventually do not respond at all....when it gets into
this state, I cannot access the system with RDP and the actual system
console loses the Ctrl-Alt-Del screen which was displayed prior to the
trouble starting.

The server runs the following apps/services

IIS 6.0
Windows SharePoint Services
MSDE for SharePoint
XWall 3.34

The server is protected by firewall appliances and the event logs show no
signs of any trouble on the system at anytime. A straight 2 hour Dell
hardware diag run reflected no problems on the system whatsoever.

Any idea what direction I can take to resolve the issue? I'm convinced it
is software and maybe even specifically with the lsass engine but can't
confirm without any event entries to go on. This doesn't happen frequently
though it does consistently happen. The server has 3GB of RAM and everytime
I look in on it, it has more than half of the physical RAM available with
normal paging.

I'm stumped....I'll call PSS if I have to but the problem is I can't force
the problem to occur making it more difficult to troubleshoot.

Dave
Phoenix, Arizona



Posted by Steven L Umbach on February 22, 2006, 7:49 pm
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Does a reboot solve the problem? If so it sounds like you may have a memory
leak on some process. I have not tried it myself but there are some Resource
Kit tools called memmonitor and memtriage that may help troubleshoot such as
shown in the link below. As soon as you experience reduction in performance
be sure to check Task Manager for memory/CPU usage and it would be a good
idea to use something like Process Explorer from SysInternals to save a
baseline of what memory and CPU usage is for your processes when everything
is running well. --- Steve

http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en

>I have a Dell PowerEdge 2550 server running Windows 2003 SP1 and have
>strange behavior occurring every 7-14 days. The server will always respond
>to a ping however when the problems start, I notice services start becoming
>choppy in response and eventually do not respond at all....when it gets
>into this state, I cannot access the system with RDP and the actual system
>console loses the Ctrl-Alt-Del screen which was displayed prior to the
>trouble starting.
>
> The server runs the following apps/services
>
> IIS 6.0
> Windows SharePoint Services
> MSDE for SharePoint
> XWall 3.34
>
> The server is protected by firewall appliances and the event logs show no
> signs of any trouble on the system at anytime. A straight 2 hour Dell
> hardware diag run reflected no problems on the system whatsoever.
>
> Any idea what direction I can take to resolve the issue? I'm convinced it
> is software and maybe even specifically with the lsass engine but can't
> confirm without any event entries to go on. This doesn't happen
> frequently though it does consistently happen. The server has 3GB of RAM
> and everytime I look in on it, it has more than half of the physical RAM
> available with normal paging.
>
> I'm stumped....I'll call PSS if I have to but the problem is I can't force
> the problem to occur making it more difficult to troubleshoot.
>
> Dave
> Phoenix, Arizona
>



Posted by Mr Durand on February 22, 2006, 8:04 pm
Please log in for more thread options
The only problem is that it is running along fine and then goes out the
window in a matter of a minute or two and this is making it difficult to see
what state the system is in at the moment it starts happening.

Dave


> Does a reboot solve the problem? If so it sounds like you may have a
> memory leak on some process. I have not tried it myself but there are some
> Resource Kit tools called memmonitor and memtriage that may help
> troubleshoot such as shown in the link below. As soon as you experience
> reduction in performance be sure to check Task Manager for memory/CPU
> usage and it would be a good idea to use something like Process Explorer
> from SysInternals to save a baseline of what memory and CPU usage is for
> your processes when everything is running well. --- Steve
>
>
http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en
>
>>I have a Dell PowerEdge 2550 server running Windows 2003 SP1 and have
>>strange behavior occurring every 7-14 days. The server will always
>>respond to a ping however when the problems start, I notice services start
>>becoming choppy in response and eventually do not respond at all....when
>>it gets into this state, I cannot access the system with RDP and the
>>actual system console loses the Ctrl-Alt-Del screen which was displayed
>>prior to the trouble starting.
>>
>> The server runs the following apps/services
>>
>> IIS 6.0
>> Windows SharePoint Services
>> MSDE for SharePoint
>> XWall 3.34
>>
>> The server is protected by firewall appliances and the event logs show no
>> signs of any trouble on the system at anytime. A straight 2 hour Dell
>> hardware diag run reflected no problems on the system whatsoever.
>>
>> Any idea what direction I can take to resolve the issue? I'm convinced
>> it is software and maybe even specifically with the lsass engine but
>> can't confirm without any event entries to go on. This doesn't happen
>> frequently though it does consistently happen. The server has 3GB of RAM
>> and everytime I look in on it, it has more than half of the physical RAM
>> available with normal paging.
>>
>> I'm stumped....I'll call PSS if I have to but the problem is I can't
>> force the problem to occur making it more difficult to troubleshoot.
>>
>> Dave
>> Phoenix, Arizona
>>
>
>



Posted by Steven L Umbach on February 22, 2006, 8:55 pm
Please log in for more thread options
Does a reboot fix the problem?? Maybe enabling performance monitor logging
for memory and CPU can give you an idea of what is going on. It could also
be a hardware problem such as a flaky power supply or overheating CPU but
those problems are usually not as regular. --- Steve


> The only problem is that it is running along fine and then goes out the
> window in a matter of a minute or two and this is making it difficult to
> see what state the system is in at the moment it starts happening.
>
> Dave
>
>
>> Does a reboot solve the problem? If so it sounds like you may have a
>> memory leak on some process. I have not tried it myself but there are
>> some Resource Kit tools called memmonitor and memtriage that may help
>> troubleshoot such as shown in the link below. As soon as you experience
>> reduction in performance be sure to check Task Manager for memory/CPU
>> usage and it would be a good idea to use something like Process Explorer
>> from SysInternals to save a baseline of what memory and CPU usage is for
>> your processes when everything is running well. --- Steve
>>
>>
http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en
>>
>>>I have a Dell PowerEdge 2550 server running Windows 2003 SP1 and have
>>>strange behavior occurring every 7-14 days. The server will always
>>>respond to a ping however when the problems start, I notice services
>>>start becoming choppy in response and eventually do not respond at
>>>all....when it gets into this state, I cannot access the system with RDP
>>>and the actual system console loses the Ctrl-Alt-Del screen which was
>>>displayed prior to the trouble starting.
>>>
>>> The server runs the following apps/services
>>>
>>> IIS 6.0
>>> Windows SharePoint Services
>>> MSDE for SharePoint
>>> XWall 3.34
>>>
>>> The server is protected by firewall appliances and the event logs show
>>> no signs of any trouble on the system at anytime. A straight 2 hour
>>> Dell hardware diag run reflected no problems on the system whatsoever.
>>>
>>> Any idea what direction I can take to resolve the issue? I'm convinced
>>> it is software and maybe even specifically with the lsass engine but
>>> can't confirm without any event entries to go on. This doesn't happen
>>> frequently though it does consistently happen. The server has 3GB of
>>> RAM and everytime I look in on it, it has more than half of the physical
>>> RAM available with normal paging.
>>>
>>> I'm stumped....I'll call PSS if I have to but the problem is I can't
>>> force the problem to occur making it more difficult to troubleshoot.
>>>
>>> Dave
>>> Phoenix, Arizona
>>>
>>
>>
>
>



Posted by Mr Durand on February 23, 2006, 12:36 am
Please log in for more thread options
yes...temporarily it fixes the issue. It was 12 days between failures the
last time around now it seems like it is failing again a mere 7 hours later
after my last reboot.

Dave


> Does a reboot fix the problem?? Maybe enabling performance monitor logging
> for memory and CPU can give you an idea of what is going on. It could also
> be a hardware problem such as a flaky power supply or overheating CPU but
> those problems are usually not as regular. --- Steve
>
>
>> The only problem is that it is running along fine and then goes out the
>> window in a matter of a minute or two and this is making it difficult to
>> see what state the system is in at the moment it starts happening.
>>
>> Dave
>>
>>
>>> Does a reboot solve the problem? If so it sounds like you may have a
>>> memory leak on some process. I have not tried it myself but there are
>>> some Resource Kit tools called memmonitor and memtriage that may help
>>> troubleshoot such as shown in the link below. As soon as you experience
>>> reduction in performance be sure to check Task Manager for memory/CPU
>>> usage and it would be a good idea to use something like Process Explorer
>>> from SysInternals to save a baseline of what memory and CPU usage is for
>>> your processes when everything is running well. --- Steve
>>>
>>>
http://www.microsoft.com/downloads/details.aspx?FamilyID=9d467a69-57ff-4ae7-96ee-b18c4790cffd&DisplayLang=en
>>>
>>>>I have a Dell PowerEdge 2550 server running Windows 2003 SP1 and have
>>>>strange behavior occurring every 7-14 days. The server will always
>>>>respond to a ping however when the problems start, I notice services
>>>>start becoming choppy in response and eventually do not respond at
>>>>all....when it gets into this state, I cannot access the system with RDP
>>>>and the actual system console loses the Ctrl-Alt-Del screen which was
>>>>displayed prior to the trouble starting.
>>>>
>>>> The server runs the following apps/services
>>>>
>>>> IIS 6.0
>>>> Windows SharePoint Services
>>>> MSDE for SharePoint
>>>> XWall 3.34
>>>>
>>>> The server is protected by firewall appliances and the event logs show
>>>> no signs of any trouble on the system at anytime. A straight 2 hour
>>>> Dell hardware diag run reflected no problems on the system whatsoever.
>>>>
>>>> Any idea what direction I can take to resolve the issue? I'm convinced
>>>> it is software and maybe even specifically with the lsass engine but
>>>> can't confirm without any event entries to go on. This doesn't happen
>>>> frequently though it does consistently happen. The server has 3GB of
>>>> RAM and everytime I look in on it, it has more than half of the
>>>> physical RAM available with normal paging.
>>>>
>>>> I'm stumped....I'll call PSS if I have to but the problem is I can't
>>>> force the problem to occur making it more difficult to troubleshoot.
>>>>
>>>> Dave
>>>> Phoenix, Arizona
>>>>
>>>
>>>
>>
>>
>
>



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