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Posted by Chris De Herrera on February 15, 2007, 10:52 pm
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Hi,
Did you try deleting any existing partnership and then try synchronizing?
--
Chris De Herrera
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ActiveSync 4.x Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
> Hi folks,
>
> setup is as follows:
> Windos XP SP2 (+all patches), WM5-device T-Mobile MDA Vario II (aka HTC
> TyTN), connection via USB.
>
> AS 4.2 worked fine.
> After upgrading to 4.5 by just installing AS 4.5 over the existing
> installation without changing anything else I keep getting:
> "Synchronization cannot be completed successfully. Reconnect your device
> and try again. If the problem persists, see the Microsoft ActiveSync
> Troubleshooter in Microsoft ActiveSync Help on your desktop computer."
> [OK] after connecting the WM5-device to my PC via USB.
>
> BTW when watching the installation I also noticed a "RNDIS Hotfix" being
> installed.
>
> Now if I press that OK-button AS 4.5 displays my device's name, shows the
> status as "Connected" and "Synchronization error" with a small white cross
> in a red circle on the greyed out AS-logo on the right side of the window.
> I can "Explore" my device and see everything on it, but it won't sync.
> Also FlexWallet on my desktop cannot connect to its counterpart on the
> WM5-device, therefore none of the circulating Outlook-API-myths can be the
> source and/or solution to this problem.
>
> I used the AS Troubleshooter and the "Detailed log file" shows the
> following interesting entries:
> "Pinging Device 169.254.2.2 started
> Pinging - IcmpCreateFile failed, err = 11010
> nable to establish a connection between the PC and the device. Get
> up-to-date solutions to common connection problems. Please click the
> following link:
> http://go.microsoft.com/fwlink/?LinkId=65257
> The device appears to be disconnected. Please connect your device to the
> PC."
>
> I disabled everything firewall-ish on the PC (Windows firewall for that
> network device, Norton Personal Firewall from Nortin Internet Security
> (NIS) 2007 completely) but still ran into the same error.
> I manually enabled all relevant applications and ports I could google
> (990, 999, 5621, 5678, 26675) both for TCP and UDP, both incoming and
> outgoing, both remote and local on NIS 2007 but still ran into the same
> error.
>
> Dear Microsoft, why on earth can't you just release _working_ software and
> don't expect us to do your work every single time you release something?
> This costs our time, our money and our energy and yet it is still us
> paying you and not the other way round. I've never had anything like that
> happen during the last fifteen years - when I was using Psion/Symbian- and
> Palm-devices. And even worse, I just recommended WM5 over Symbian (Nokia)
> to one of our biggest customers...
>
> The error definitely has something to do with any of the changes resulting
> from the upgrade from AS 4.2 to AS 4.5 since everything worked perfectly
> before. And we have this error on every single PC, so it is reproducible -
> and a _really_ *BIG* problem for us.
>
> Do you have any ideas/suggestions where to look next or what to do next?
>
> Regards,
> Mike
>
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