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Posted by Helio Diamant - MS-MVP/Mobile on December 27, 2006, 9:16 am
Please log in for more thread options No, I haven't. I will try that.
Thanks
Helio
> Hi Helio,
> Have you tried uninstalling Outlook and then reinstalling it followed by
> reinstalling Activesync? Sometimes that's required to fix synchronization
> issues.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
>> Chris,
>>
>> Passthrough should not be an issue here, since he is trying to connect to
>> local Outlook, and not to Exchange. This is exactly the problem, how to
>> remove Exchange from the equation.
>>
>> Regarding installation of AS, I did re-install AS 4.2 from scratch, and
>> Outlook was already installed when I did that. I believe it was already
>> installed before his original installation as well, since I've seen that
>> he used to use Chapura to sync his Palm to Outlook before he bought the
>> PPC.
>>
>>> Hi,
>>> Did the user install ActiveSync after Outlook? Does the user have
>>> another network connection setup on the PC? Is ActiveSync on the PC
>>> setup to allow ActiveSync to connect to The Internet for passthrough?
>>> If it wasn't then it would not allow him to sync via the PC.
>>>
>>>
>>> --
>>> Chris De Herrera
>>> http://www.pocketpcfaq.com
>>> http://www.tabletpctalk.com
>>> http://www.pocketpctalk.com
>>> http://www.mobilitytalk.com
>>>
>>> ActiveSync 4.x Troubleshooting Guide -
>>> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>>>
>>>
>>>
>>>> Yesterday I have had a customer with this problem in my office, and
>>>> although I had some interesting findings, I
>>>> could not arrive to the solution. Also looked in many forums and found
>>>> the same questions many times, but no answers.
>>>>
>>>> The error code, which appears in the notebook as a message:
>>>>
>>>> "YOUR ACCOUNT INFORMATION COULD NOT BE DETECTED,CHOOSE CONFIGURE SERVER
>>>> ON THE ACTIVESYNC MENU TO CHECK YOUR EXCHANGE SERVER CREDENTIALS
>>>> SUPPORT CODE 85002009"
>>>>
>>>> According to the databases at Flaphead ant at PocketPCFAQ, the meaning
>>>> of
>>>> this error is "The sync key data on the device is not valid because a
>>>> data
>>>> removal failed". The solution proposed is to try to de-select items and
>>>> re-select them again.
>>>>
>>>> So yesterday this guy comes to me with a brand new device (Asus 639), a
>>>> shiny new notebook by HP with a few software packages installed in the
>>>> notebook, and this error code when he tries to Activesync. After many
>>>> tests,
>>>> I came to the point that I have even HARD RESET the device, and at the
>>>> same
>>>> time uninstalled and re-installed Activesync to the notebook. So,
>>>> Everything
>>>> brand new and clean. And yet I've got the same error code.
>>>>
>>>> After having this same failure on clean device and Activesync, I
>>>> decided to try
>>>> to sync his device with my Outlook. Guess what? It has worked
>>>> perfectly.
>>>> More than that, I noticed one different between the behaviour of
>>>> Activesync
>>>> in his computer and in mine: while in my computer, in the creation of
>>>> the
>>>> partnership, I had a checkbox saying that I sync with Exchange (default
>>>> is
>>>> checked - an absurd - and I had to uncheck it), in the same screen on
>>>> his
>>>> computer there is no such checkbox and I don't have the option to say
>>>> (by
>>>> unchecking it) that I am not syncing with Exchange.
>>>>
>>>> This means there is something in the computer which is preventing the
>>>> option from being presented and unchecked. BTW, the computer is not a
>>>> member of a domain, so it shouldn't be connected to group policies.
>>>>
>>>> Has anyone here seen this before? Was there a workaround? Any ideas?
>>>>
>>>> Thanks,
>>>>
>>>> Helio
>>>>
>>>>
>>>
>>>
>>
>>
>
>
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