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Activesync and outlook "internet format" resetting... ChinaLamb 05-25-2008
Posted by ChinaLamb on May 25, 2008, 11:11 am
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 Every time that I edit a contact on my smartphone (Windows Mobile 5.1) then
sync with outlook (bluetooth sync, Outlook 2007, Vista SP1) My contacts in
outlook settings - "Internet Format" "Let Outlook Decide" gets reset to
"Rich Text format".

This then drops me into Winmail.dat hell with my emails - as everyone gets
the RTF formatted email with the Winmail attachment.


I reset all my contacts to "Let outlook decide" BUT If I ever change one of
these contacts on my smartphone then sync again - It switches the format
back to RTF.

I have been tracking this problem for months and finally figured it out!!!
The outlook group said I need to post here... Which team should I talk to
about this bug????

PLEASE HELP ME~!!!

Thanks!





Posted by Raj Pillai on May 25, 2008, 12:16 pm
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 Hi,

Just a little confused as you mention ActiveSync in your subject line yet
you seem to be running Vista on your PC. AFAIK, this bug was fixed in
ActiveSync 4.5 version. Refer -
http://www.pocketpcfaq.com/raj/MailFormat.html however if you are running
Vista, you would need to be running WMDC. The latest version can be
downloaded from http://www.microsoft.com/windowsmobile/devicecenter.mspx

--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj



> Every time that I edit a contact on my smartphone (Windows Mobile 5.1)
> then sync with outlook (bluetooth sync, Outlook 2007, Vista SP1) My
> contacts in outlook settings - "Internet Format" "Let Outlook Decide" gets
> reset to "Rich Text format".
>
> This then drops me into Winmail.dat hell with my emails - as everyone gets
> the RTF formatted email with the Winmail attachment.
>
>
> I reset all my contacts to "Let outlook decide" BUT If I ever change one
> of these contacts on my smartphone then sync again - It switches the
> format back to RTF.
>
> I have been tracking this problem for months and finally figured it out!!!
> The outlook group said I need to post here... Which team should I talk to
> about this bug????
>
> PLEASE HELP ME~!!!
>
> Thanks!
>
>
>
>


Posted by ChinaLamb on May 25, 2008, 8:39 pm
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Sorry, MS keeps changing the name of all the applications... Yes, WMDC,
then there is also synccenter, etc.... Can't keep it all straight.

Downloaded it and the problem is GONE!

Thanks!




> Hi,
>
> Just a little confused as you mention ActiveSync in your subject line yet
> you seem to be running Vista on your PC. AFAIK, this bug was fixed in
> ActiveSync 4.5 version. Refer -
> http://www.pocketpcfaq.com/raj/MailFormat.html however if you are running
> Vista, you would need to be running WMDC. The latest version can be
> downloaded from http://www.microsoft.com/windowsmobile/devicecenter.mspx
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
>
>> Every time that I edit a contact on my smartphone (Windows Mobile 5.1)
>> then sync with outlook (bluetooth sync, Outlook 2007, Vista SP1) My
>> contacts in outlook settings - "Internet Format" "Let Outlook Decide"
>> gets reset to "Rich Text format".
>>
>> This then drops me into Winmail.dat hell with my emails - as everyone
>> gets the RTF formatted email with the Winmail attachment.
>>
>>
>> I reset all my contacts to "Let outlook decide" BUT If I ever change one
>> of these contacts on my smartphone then sync again - It switches the
>> format back to RTF.
>>
>> I have been tracking this problem for months and finally figured it
>> out!!! The outlook group said I need to post here... Which team should I
>> talk to about this bug????
>>
>> PLEASE HELP ME~!!!
>>
>> Thanks!
>>
>>
>>
>>
>

Posted by ChinaLamb on May 26, 2008, 8:36 am
Please log in for more thread options
Sorry, problem is NOT gone. It just isn't happening as regularly now, but
my contacts are still flipping state - from Let outlook decide - to Rich
Text.

I am REALLY mad at Outlook and Device Sync - (Honestly, the same problems
happened with Active sync - and it is probably mostly the same code...)

I am so tired of people telling me that they cannot read my email messages.

I am really tired of resetting all my contacts all the time.

I am really tired of trying to hunt down a different problem with microsoft
software every day because people don't know how to program.

WHY isn't there just an override switch to make all emails ALWAYS send out
via HTML???

This is INSANITY!!!

PLEASE HELP!

> Hi,
>
> Just a little confused as you mention ActiveSync in your subject line yet
> you seem to be running Vista on your PC. AFAIK, this bug was fixed in
> ActiveSync 4.5 version. Refer -
> http://www.pocketpcfaq.com/raj/MailFormat.html however if you are running
> Vista, you would need to be running WMDC. The latest version can be
> downloaded from http://www.microsoft.com/windowsmobile/devicecenter.mspx
>
> --
> Regards,
> Raj Pillai
> Microsoft MVP - Mobile Devices
> http://www.pocketpcfaq.com/raj
>
>
>
>> Every time that I edit a contact on my smartphone (Windows Mobile 5.1)
>> then sync with outlook (bluetooth sync, Outlook 2007, Vista SP1) My
>> contacts in outlook settings - "Internet Format" "Let Outlook Decide"
>> gets reset to "Rich Text format".
>>
>> This then drops me into Winmail.dat hell with my emails - as everyone
>> gets the RTF formatted email with the Winmail attachment.
>>
>>
>> I reset all my contacts to "Let outlook decide" BUT If I ever change one
>> of these contacts on my smartphone then sync again - It switches the
>> format back to RTF.
>>
>> I have been tracking this problem for months and finally figured it
>> out!!! The outlook group said I need to post here... Which team should I
>> talk to about this bug????
>>
>> PLEASE HELP ME~!!!
>>
>> Thanks!
>>
>>
>>
>>
>

Posted by William on May 26, 2008, 8:16 pm
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> WHY isn't there just an override switch to make all emails ALWAYS send out
> via HTML???

There is. "Tools" > "Options" > "Mail Format" > "Compose in this
message format:".

--
WH

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