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Posted by Paul G. Tobey [eMVP] on April 15, 2008, 2:05 pm
Please log in for more thread options Comes up fine for me... Chris was pointing you to the software downloads.
You could try to contact either HTC, the AT&T guys, or Microsoft to find out
what they know about the code. There's, unfortunately, not a direct and
easy way to do that, however. AT&T will, no doubt, say that HTC is the
device vendor, so you need to talk to them. HTC will certainly say that
ActiveSync is a Microsoft product, etc. You'd need to start a support case
with MS to get anything to happen, though, which means committing to some
cost, maybe. Here's the start page for an email support request for
ActiveSync.
https://support.microsoft.com/oas/default.aspx?Gprid=12505
The information that you've already given us, along with the version
information from the device (the OS version and so on, basically anything
with a version number in it in the About Control Panel applet).
Paul T.
> First, the link you posted brings up a screen with no information.
>
> Second, I upgraded the ROM as soon as I got my phone about 6 weeks ago so
> unless a new ROM has come out within the last month or two, I have the
> latest
> rom.
>
> What I'd like to know is if this is giving a Support code, where do I go
> to
> get support to give them the code? Do I need to buy support to get in
> contact with a tech that actually specializes in activeync and has
> communication lines with the actual developers of the program so I can at
> least get an explanation as to what is most likely triggering this?
>
>
> "Chris De Herrera" wrote:
>
>> Hi,
>> Do you have the latest rom installed? See
>> http://www.htc.com/us/FAQ_Detail.aspx?p_id=67&act=sd
>>
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.pocketpctalk.com
>> http://www.tabletpctalk.com
>> http://www.mobilitytalk.com
>>
>> > I'm using an HTC-8900 (aka AT&T Tilt, HTC Kaiser )
>> >
>> > OS: Windows Mobile 6 Professional (CE OS 5.2.1622)
>> > Activesync version: 4.5.0
>> > PC OS: Windows XP SP2
>> > Outlook version: 2003 SP3
>> >
>> > I'm periodically getting (sometimes once a day but not on every sync) a
>> > message:
>> >
>> > There has been a change made on your server that requires you to
>> > re-sychronize all items on your device. Please perform a manual sync.
>> >
>> > Support code: 80883001
>> >
>> > Apps loaded on the PDA:
>> >
>> > poccketMax phoneAlarm
>> > Google Maps
>> > SBSH.net PocketWeather
>> > Spb Pocket Plus
>> > OZ Communications OZ IM
>> > Namco Ms. Pac Man
>> > AT&T Get Xpress Mail
>> >
>> > When the error happens the only program shown running in memory is
>> > Activesync.
>> >
>> > I've tried disabling Advanced Network in the USB to PC connection
>> > settings
>> > so it syncs using PPP instead of RNDIS - no luck.
>> >
>> > I also tried disabling the featuring in Spb Pocket Plus that closes,
>> > instead
>> > of minimizes, the application when you click the X in the upper right
>> > corner
>> > - no luck.
>> >
>> > Help!
>>
>>
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