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Activesync 4.5/Windows Mobile 6 numerous probs with HTC TyTN II Paul Murphy 11-02-2007
Posted by Paul Murphy on November 2, 2007, 6:59 am
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I'm using Activesync 4.5 on my Windows XP Pro SP2 PC to connect to my HTC
TyTN II Pocket PC via USB. I've found the following problems:
1. The progress bar for file transfers is useless in that it will start
creeping up as the file goes across and then jump back to the start
(possibly several times) before the file is finally fully transferred. Even
then the file may successfully end the transfer when the progress bar is
only part way across.
2. File transfer using Activesync is far slower than if I take out my phones
memory card, put it in a reader and transfer the files via the same USB
port. There seems to be an unnecessary layer of complexity slowing things
down.
3. Windows Explorer on my PC displays my Pocket PCs storage card as a folder
even though viewing the memory card in WM6 shows a nice icon signifying its
a memory card.
4. Along the same lines, Windows Explorer doesn't indicate my mobile device
has expandable folder branches with + signs in the left pane (like in other
Windows Explorer browsing). I can only expand the branches by double
clicking the folders in the right pane.
5. If I use Activesync to transfer videos across to the TyTN II, the video
is converted (taking ages) and the final quality is very poor. If I just put
the same wmv file directly on the storage card using my card reader/writer
and then update Windows Media Player Mobiles library to find it, the file
quality is fine and it plays OK.

Has anyone else experienced these problems and how do I officially notify
Microsoft so they can fix them? Is there an Activesync feedback email
address or webform? TIA

Paul



Posted by Chris De Herrera on November 3, 2007, 11:39 pm
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Hi,
Please see my reply to the items below.

--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

> I'm using Activesync 4.5 on my Windows XP Pro SP2 PC to connect to my HTC
> TyTN II Pocket PC via USB. I've found the following problems:
> 1. The progress bar for file transfers is useless in that it will start
> creeping up as the file goes across and then jump back to the start
> (possibly several times) before the file is finally fully transferred.
> Even then the file may successfully end the transfer when the progress bar
> is only part way across.
> 2. File transfer using Activesync is far slower than if I take out my
> phones memory card, put it in a reader and transfer the files via the same
> USB port. There seems to be an unnecessary layer of complexity slowing
> things down.

Yes there is a signficant difference between using your device with
ActiveSync and using a flash card reader. For example Windows Mobile USB
devices only operate at 12 megabits (USB 1.1) while card readers operate at
400 megabits (USB 2.0). Also, there is signficant overhead in using
ActiveSync. It is using a special protocol called RAPI which provides the
functionality to copy data back and forth.

> 3. Windows Explorer on my PC displays my Pocket PCs storage card as a
> folder even though viewing the memory card in WM6 shows a nice icon
> signifying its a memory card.

This is normal. The OEM has decided to change the icon and name on the
device while ActiveSync does not use that. The default name is Storage Card
in ActiveSync.

> 4. Along the same lines, Windows Explorer doesn't indicate my mobile
> device has expandable folder branches with + signs in the left pane (like
> in other Windows Explorer browsing). I can only expand the branches by
> double clicking the folders in the right pane.

This is by design. The way it works is designed to use the clicking
functionality that the device supports.

> 5. If I use Activesync to transfer videos across to the TyTN II, the video
> is converted (taking ages) and the final quality is very poor. If I just
> put the same wmv file directly on the storage card using my card
> reader/writer and then update Windows Media Player Mobiles library to find
> it, the file quality is fine and it plays OK.
>

You can choose whether or not to convert the video. This is done in the
Tools - Options settings where you decide what to do with each file
extension.

> Has anyone else experienced these problems and how do I officially notify
> Microsoft so they can fix them? Is there an Activesync feedback email
> address or webform? TIA
>
> Paul
>



Posted by Paul Murphy on November 5, 2007, 2:58 am
Please log in for more thread options
Thank you for the reply. As it happens I did come across your pocketpcfaq
site and have had a read/search but I see no mention at all about the
progress bar bug (1) below. I have turned off advanced network functionality
on my pocket pc so I'm now connecting with PPP rather than RAPI (the latter
was to unreliable and resulted in connection drops). I'm using my
motherboards native VIA USB 1.1 ports (although I have a USB 2.0 Full Speed
NEC chipped PCI card in the wings for installation). This means the USB
speed difference should not affect file transfer speeds in (2) to the extent
that occurs. My pocket pc is USB 2.0 Full speed compatible so hopefully
things will be faster both ways with the installation of the card and I hope
the limiting factor will then become the microSD cards write speed.

While I'm using my Windows XP desktop machine, I expect the software on it
to behave in a standardised way. Just because I'm accessing a Pocket PC, I
don't expect my desktop OS to behave any differently. This means I expect
the plus sign expandable branch in the left pane of Windows Explorer and (at
least) the ability to select a suitable memory card icon in Windows Explorer
if it's not automatically displayed that way. I found the way of stopping
the wmv files being converted, thanks. It's a pity that wasn't default
behaviour on installation of Activesync.

Any idea how I can notify Microsoft about these to try and get them
corrected. I don't expect to have to pay just to provide feedback so an
email address or webform which will work with an OEM version of Windows
(rather than referring me to the PC maker which would be irrelevant) would
be ideal.

Paul

> Hi,
> Please see my reply to the items below.
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
>> I'm using Activesync 4.5 on my Windows XP Pro SP2 PC to connect to my HTC
>> TyTN II Pocket PC via USB. I've found the following problems:
>> 1. The progress bar for file transfers is useless in that it will start
>> creeping up as the file goes across and then jump back to the start
>> (possibly several times) before the file is finally fully transferred.
>> Even then the file may successfully end the transfer when the progress
>> bar is only part way across.
>> 2. File transfer using Activesync is far slower than if I take out my
>> phones memory card, put it in a reader and transfer the files via the
>> same USB port. There seems to be an unnecessary layer of complexity
>> slowing things down.
>
> Yes there is a signficant difference between using your device with
> ActiveSync and using a flash card reader. For example Windows Mobile USB
> devices only operate at 12 megabits (USB 1.1) while card readers operate
> at 400 megabits (USB 2.0). Also, there is signficant overhead in using
> ActiveSync. It is using a special protocol called RAPI which provides
> the functionality to copy data back and forth.
>
>> 3. Windows Explorer on my PC displays my Pocket PCs storage card as a
>> folder even though viewing the memory card in WM6 shows a nice icon
>> signifying its a memory card.
>
> This is normal. The OEM has decided to change the icon and name on the
> device while ActiveSync does not use that. The default name is Storage
> Card in ActiveSync.
>
>> 4. Along the same lines, Windows Explorer doesn't indicate my mobile
>> device has expandable folder branches with + signs in the left pane (like
>> in other Windows Explorer browsing). I can only expand the branches by
>> double clicking the folders in the right pane.
>
> This is by design. The way it works is designed to use the clicking
> functionality that the device supports.
>
>> 5. If I use Activesync to transfer videos across to the TyTN II, the
>> video is converted (taking ages) and the final quality is very poor. If I
>> just put the same wmv file directly on the storage card using my card
>> reader/writer and then update Windows Media Player Mobiles library to
>> find it, the file quality is fine and it plays OK.
>>
>
> You can choose whether or not to convert the video. This is done in the
> Tools - Options settings where you decide what to do with each file
> extension.
>
>> Has anyone else experienced these problems and how do I officially notify
>> Microsoft so they can fix them? Is there an Activesync feedback email
>> address or webform? TIA
>>
>> Paul



Posted by Chris De Herrera on November 6, 2007, 3:32 pm
Please log in for more thread options
Hi,
Thank you for the reply.

Actually both USB and PPP use RAPI on top to communicate to your Pocket PC.

As for the behavior being standard, well that went out the window the day
that the Pocket PC arrived. It broke many rules compared to regular Windows
including Windows CE which it replaced.

You can e-mail mswish@microsoft.com with your request. Also, I highly
recommend that you contact the OEM of your device and let them know as well.


--
Chris De Herrera
http://www.pocketpcfaq.com
http://www.tabletpctalk.com
http://www.pocketpctalk.com
http://www.mobilitytalk.com

Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm


> Thank you for the reply. As it happens I did come across your pocketpcfaq
> site and have had a read/search but I see no mention at all about the
> progress bar bug (1) below. I have turned off advanced network
> functionality on my pocket pc so I'm now connecting with PPP rather than
> RAPI (the latter was to unreliable and resulted in connection drops). I'm
> using my motherboards native VIA USB 1.1 ports (although I have a USB 2.0
> Full Speed NEC chipped PCI card in the wings for installation). This means
> the USB speed difference should not affect file transfer speeds in (2) to
> the extent that occurs. My pocket pc is USB 2.0 Full speed compatible so
> hopefully things will be faster both ways with the installation of the
> card and I hope the limiting factor will then become the microSD cards
> write speed.
>
> While I'm using my Windows XP desktop machine, I expect the software on it
> to behave in a standardised way. Just because I'm accessing a Pocket PC, I
> don't expect my desktop OS to behave any differently. This means I expect
> the plus sign expandable branch in the left pane of Windows Explorer and
> (at least) the ability to select a suitable memory card icon in Windows
> Explorer if it's not automatically displayed that way. I found the way of
> stopping the wmv files being converted, thanks. It's a pity that wasn't
> default behaviour on installation of Activesync.
>
> Any idea how I can notify Microsoft about these to try and get them
> corrected. I don't expect to have to pay just to provide feedback so an
> email address or webform which will work with an OEM version of Windows
> (rather than referring me to the PC maker which would be irrelevant) would
> be ideal.
>
> Paul
>
>> Hi,
>> Please see my reply to the items below.
>>
>> --
>> Chris De Herrera
>> http://www.pocketpcfaq.com
>> http://www.tabletpctalk.com
>> http://www.pocketpctalk.com
>> http://www.mobilitytalk.com
>>
>> Windows Mobile Device Center FAQs -
>> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
>> ActiveSync Troubleshooting Guide -
>> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>>
>>> I'm using Activesync 4.5 on my Windows XP Pro SP2 PC to connect to my
>>> HTC
>>> TyTN II Pocket PC via USB. I've found the following problems:
>>> 1. The progress bar for file transfers is useless in that it will start
>>> creeping up as the file goes across and then jump back to the start
>>> (possibly several times) before the file is finally fully transferred.
>>> Even then the file may successfully end the transfer when the progress
>>> bar is only part way across.
>>> 2. File transfer using Activesync is far slower than if I take out my
>>> phones memory card, put it in a reader and transfer the files via the
>>> same USB port. There seems to be an unnecessary layer of complexity
>>> slowing things down.
>>
>> Yes there is a signficant difference between using your device with
>> ActiveSync and using a flash card reader. For example Windows Mobile USB
>> devices only operate at 12 megabits (USB 1.1) while card readers operate
>> at 400 megabits (USB 2.0). Also, there is signficant overhead in using
>> ActiveSync. It is using a special protocol called RAPI which provides
>> the functionality to copy data back and forth.
>>
>>> 3. Windows Explorer on my PC displays my Pocket PCs storage card as a
>>> folder even though viewing the memory card in WM6 shows a nice icon
>>> signifying its a memory card.
>>
>> This is normal. The OEM has decided to change the icon and name on the
>> device while ActiveSync does not use that. The default name is Storage
>> Card in ActiveSync.
>>
>>> 4. Along the same lines, Windows Explorer doesn't indicate my mobile
>>> device has expandable folder branches with + signs in the left pane
>>> (like
>>> in other Windows Explorer browsing). I can only expand the branches by
>>> double clicking the folders in the right pane.
>>
>> This is by design. The way it works is designed to use the clicking
>> functionality that the device supports.
>>
>>> 5. If I use Activesync to transfer videos across to the TyTN II, the
>>> video is converted (taking ages) and the final quality is very poor. If
>>> I
>>> just put the same wmv file directly on the storage card using my card
>>> reader/writer and then update Windows Media Player Mobiles library to
>>> find it, the file quality is fine and it plays OK.
>>>
>>
>> You can choose whether or not to convert the video. This is done in the
>> Tools - Options settings where you decide what to do with each file
>> extension.
>>
>>> Has anyone else experienced these problems and how do I officially
>>> notify
>>> Microsoft so they can fix them? Is there an Activesync feedback email
>>> address or webform? TIA
>>>
>>> Paul
>
>



Posted by Paul Murphy on November 6, 2007, 7:14 pm
Please log in for more thread options
Thank you for the email address and further reply. At the bottom of this
webpage:
http://www.pocketpcfaq.com/faqs/activesync/usb-advanced-functionality.htm it
mentions that unchecking the Enable Advanced Network Functionality box
disables RNDIS and enables PPP again. I don't know why but I confused RAPI
with RNDIS, it's RNDIS that I've disabled. If Activesync uses RAPI for data
transfer and that incurs a significant overhead, perhaps MS can consider
using whatever the memory card reader transfer relies on instead... I'll
suggest that to them in my email.

Paul

> Hi,
> Thank you for the reply.
>
> Actually both USB and PPP use RAPI on top to communicate to your Pocket
> PC.
>
> As for the behavior being standard, well that went out the window the day
> that the Pocket PC arrived. It broke many rules compared to regular
> Windows including Windows CE which it replaced.
>
> You can e-mail mswish@microsoft.com with your request. Also, I highly
> recommend that you contact the OEM of your device and let them know as
> well.
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> Windows Mobile Device Center FAQs -
> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
> ActiveSync Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>
>
>> Thank you for the reply. As it happens I did come across your pocketpcfaq
>> site and have had a read/search but I see no mention at all about the
>> progress bar bug (1) below. I have turned off advanced network
>> functionality on my pocket pc so I'm now connecting with PPP rather than
>> RAPI (the latter was to unreliable and resulted in connection drops). I'm
>> using my motherboards native VIA USB 1.1 ports (although I have a USB 2.0
>> Full Speed NEC chipped PCI card in the wings for installation). This
>> means the USB speed difference should not affect file transfer speeds in
>> (2) to the extent that occurs. My pocket pc is USB 2.0 Full speed
>> compatible so hopefully things will be faster both ways with the
>> installation of the card and I hope the limiting factor will then become
>> the microSD cards write speed.
>>
>> While I'm using my Windows XP desktop machine, I expect the software on
>> it to behave in a standardised way. Just because I'm accessing a Pocket
>> PC, I don't expect my desktop OS to behave any differently. This means I
>> expect the plus sign expandable branch in the left pane of Windows
>> Explorer and (at least) the ability to select a suitable memory card icon
>> in Windows Explorer if it's not automatically displayed that way. I found
>> the way of stopping the wmv files being converted, thanks. It's a pity
>> that wasn't default behaviour on installation of Activesync.
>>
>> Any idea how I can notify Microsoft about these to try and get them
>> corrected. I don't expect to have to pay just to provide feedback so an
>> email address or webform which will work with an OEM version of Windows
>> (rather than referring me to the PC maker which would be irrelevant)
>> would be ideal.
>>
>> Paul
>>
>>> Hi,
>>> Please see my reply to the items below.
>>>
>>> --
>>> Chris De Herrera
>>> http://www.pocketpcfaq.com
>>> http://www.tabletpctalk.com
>>> http://www.pocketpctalk.com
>>> http://www.mobilitytalk.com
>>>
>>> Windows Mobile Device Center FAQs -
>>> http://www.pocketpcfaq.com/faqs/wmdc/index.htm
>>> ActiveSync Troubleshooting Guide -
>>> http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm
>>>
>>>> I'm using Activesync 4.5 on my Windows XP Pro SP2 PC to connect to my
>>>> HTC
>>>> TyTN II Pocket PC via USB. I've found the following problems:
>>>> 1. The progress bar for file transfers is useless in that it will start
>>>> creeping up as the file goes across and then jump back to the start
>>>> (possibly several times) before the file is finally fully transferred.
>>>> Even then the file may successfully end the transfer when the progress
>>>> bar is only part way across.
>>>> 2. File transfer using Activesync is far slower than if I take out my
>>>> phones memory card, put it in a reader and transfer the files via the
>>>> same USB port. There seems to be an unnecessary layer of complexity
>>>> slowing things down.
>>>
>>> Yes there is a signficant difference between using your device with
>>> ActiveSync and using a flash card reader. For example Windows Mobile
>>> USB
>>> devices only operate at 12 megabits (USB 1.1) while card readers operate
>>> at 400 megabits (USB 2.0). Also, there is signficant overhead in using
>>> ActiveSync. It is using a special protocol called RAPI which provides
>>> the functionality to copy data back and forth.
>>>
>>>> 3. Windows Explorer on my PC displays my Pocket PCs storage card as a
>>>> folder even though viewing the memory card in WM6 shows a nice icon
>>>> signifying its a memory card.
>>>
>>> This is normal. The OEM has decided to change the icon and name on the
>>> device while ActiveSync does not use that. The default name is Storage
>>> Card in ActiveSync.
>>>
>>>> 4. Along the same lines, Windows Explorer doesn't indicate my mobile
>>>> device has expandable folder branches with + signs in the left pane
>>>> (like
>>>> in other Windows Explorer browsing). I can only expand the branches by
>>>> double clicking the folders in the right pane.
>>>
>>> This is by design. The way it works is designed to use the clicking
>>> functionality that the device supports.
>>>
>>>> 5. If I use Activesync to transfer videos across to the TyTN II, the
>>>> video is converted (taking ages) and the final quality is very poor. If
>>>> I
>>>> just put the same wmv file directly on the storage card using my card
>>>> reader/writer and then update Windows Media Player Mobiles library to
>>>> find it, the file quality is fine and it plays OK.
>>>>
>>>
>>> You can choose whether or not to convert the video. This is done in the
>>> Tools - Options settings where you decide what to do with each file
>>> extension.
>>>
>>>> Has anyone else experienced these problems and how do I officially
>>>> notify
>>>> Microsoft so they can fix them? Is there an Activesync feedback email
>>>> address or webform? TIA
>>>>
>>>> Paul
>>
>>
>
>
>



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