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Posted by Michael Levin on January 31, 2008, 10:22 pm
Please log in for more thread options That's great - thanks very much Todd. Do you think the ActiveSync log
files (I had "verbose" turned on) are of any use? Are there any instructions
anywhere on how to read those for troubleshooting?
Mike
On 1/31/08 8:23 PM, in article fntscc$j5b$2@aioe.org, "Todd Allcock"
> At 31 Jan 2008 18:11:07 -0500 Michael Levin wrote:
>> 2) a sync performed right after a cold reboot doesn't have a problem with
> it
>> 3) after a restore of my system from a backup (which does *not* include
>> "personal databases"), the problem comes back
>
>
> Tough one- it seems a setting or program restored to your devie causes or
> enables the problem, since it works after a hard-reset.
>
>> 4) when I attach the PPC to a PC and do ActiveSync of the calendar through
>> the PC (which has Outlook which in turn gets its calendar from the
> Exchange
>> server), the same problem occurs - stuck, halfway through Calendar.
>
> Hopefully, if we can find the Calendar event it doesn't like, we'll fix it.
>
>> Does anyone know how to troubleshoot this? Something has crept into my
>> calendar that chokes Activesync onto the device. How do I find it?
>
> Slowly and painfully.
>
>> Does
>> anyone have any tools for validating the PIM data on the Exchange server
> to
>> figure out which is the bad entry that's hanging it up or another way to
>> troubleshoot this?
>
> No tools I'm aware of, just trial and error. Since it also has the problem
> with the desktop sync, I'd use that for speed/efficiency.
>
> First, go into Outlook and get your Calendar events into a list mode for
> ease of cut/pasting. Create a subfolder under the Calendar folder (call it
> "Temp" or whatever.)
>
> Cut/paste ALL of the calendar items from the main folder to the sub, and
> connect the device. This will wipe the events from the device (which only
> syncs with the main folder.)
>
> Now, move (cut/paste) calendar events from the subfolder to the main a
> couple of dozen or so at a time, and see which group it chokes on, then
> pull a few of the "choke" batch in/out of the main folder until you find
> the culprit. Once found, open a new item and recreate that appointment
> info in a new item and delete the original, and all should be well.
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