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Posted by Raj Pillai on September 4, 2005, 7:10 pm
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Eric,
* Do you have any firewall or anti-virus software on your desktop?
* If there is any storage card inserted in the PPC, remove it and then try
connecting it.
* Try connecting it to another computer and check if it is able to partner
successfully.
--
Regards,
Raj Pillai
Microsoft MVP - Mobile Devices
http://www.pocketpcfaq.com/raj
> I'd appreciate some help here if possible.
>
> Here are the facts:
>
> -Installed AS v.3.7.1 on my Win98SE desktop
> -Connected the e830 cradle to one of two USB ports on my desktop
> -Turned on my e830 and then inserted it into its cradle
> -Green light briefly goes on desktop and e830 as the two try to
> communicate
> -Can't establish a connection
> -No partnership is formed (EVER!)
> -No partnership = No connection
> -Upgraded the AS to 3.8.1 (no difference)
> -Uninstalled AS and re-installed (no difference)
> -Did soft and hard resets on e830 (no difference)
> -Prayed (no difference)
> -Called Toshiba tech support (no difference)
> -Tried using the other USB port (no difference)
> -Must connect using USB port as I don't have a serial cable for the
> e830
> -Threw e830 against wall! (just kidding)
> -Checked driver with Toshiba, it's the right one
> -Uninstalled and re-installed driver many times (no difference)
> -USB is available as is COM2
> -e830 gives message that connection cannot be made until partnership is
> formed
>
> Anybody have some different approaches to getting a partnership set up
> bewteen these two?
>
> Thanks!
>
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