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Subject Author Date
ActiveSync Won't Sync dherrstrom 03-07-2008
Posted by dherrstrom on April 18, 2008, 4:46 am
Please log in for more thread options
 Did a complete reinstall of Windows, Office, everything. Still doesnt work.
Im guessing i'll just have to bite the bullet and buy a new device :(.

ActiveSync Troubleshooting Utility version: 4.5.5096.0
Date/Time: 2008/04/18-03:44:36.569
Analysis started
Operating system has been qualified as Windows XP (Home or Professional) SP1
or greater
Current operating system is supported
Current version of IE is supported
ActiveSync version found is 4.5.5096
Outlook 2007 found
Current version of Outlook is supported
Exchange server not found in Outlook profile
Connection to Exchange server okay
PC is qualified
RNDIS driver has been detected.
Net start - %s
Net start - These Windows services are started:

Net start -

Net start - .NET Runtime Optimization Service v2.0.50727_X86

Net start - Application Layer Gateway Service

Net start - Automatic Updates

Net start - AVG7 Alert Manager Server

Net start - AVG7 Update Service

Net start - COM+ Event System

Net start - Computer Browser

Net start - Cryptographic Services

Net start - DCOM Server Process Launcher

Net start - DHCP Client

Net start - Distributed Link Tracking Client

Net start - DNS Client

Net start - Error Reporting Service

Net start - Event Log

Net start - Help and Support

Net start - IPSEC Services

Net start - LexBce Server

Net start - Logical Disk Manager

Net start - Net Logon

Net start - Network Connections

Net start - Network Location Awareness (NLA)

Net start - NVIDIA Display Driver Service

Net start - Plug and Play

Net start - Print Spooler

Net start - Protected Storage

Net start - Remote Access Connection Manager

Net start - Remote Procedure Call (RPC)

Net start - Remote Registry

Net start - Secondary Logon

Net start - Security Accounts Manager

Net start - Server

Net start - Shell Hardware Detection

Net start - SQL Server (MSSMLBIZ)

Net start - SQL Server Browser

Net start - SQL Server VSS Writer

Net start - SSDP Discovery Service

Net start - System Event Notification

Net start - Task Scheduler

Net start - TCP/IP NetBIOS Helper

Net start - Telephony

Net start - Terminal Services

Net start - Themes

Net start - UPS - UPSentry Service

Net start - WebClient

Net start - Windows Audio

Net start - Windows Firewall/Internet Connection Sharing (ICS)

Net start - Windows Image Acquisition (WIA)

Net start - Windows Installer

Net start - Windows Management Instrumentation

Net start - Windows Time

Net start - Wireless Zero Configuration

Net start - Workstation

Net start -

Net start - The command completed successfully.

Net start -

Dumping Route information
Route -
===========================================================================

Route - Interface List

Route - 0x1 ........................... MS TCP Loopback interface
Route - 0x2 ...00 09 5b e0 f2 64 ...... NETGEAR GA311 Gigabit Adapter -
Packet Scheduler Miniport
Route - 0xe0004 ...80 00 60 0f e8 00 ...... Windows Mobile-based Device
Route -
===========================================================================

Route -
===========================================================================

Route - Active Routes:

Route - Network Destination Netmask Gateway Interface
Metric

Route - 0.0.0.0 0.0.0.0 172.16.1.254 172.16.1.99        
10

Route - 127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1        
1

Route - 169.254.2.0 255.255.255.0 169.254.2.5 169.254.2.5        
30

Route - 169.254.2.5 255.255.255.255 127.0.0.1 127.0.0.1        
30

Route - 169.254.255.255 255.255.255.255 169.254.2.5 169.254.2.5        
30

Route - 172.16.1.0 255.255.255.0 172.16.1.99 172.16.1.99        
10

Route - 172.16.1.99 255.255.255.255 127.0.0.1 127.0.0.1        
10

Route - 172.16.255.255 255.255.255.255 172.16.1.99 172.16.1.99        
10

Route - 224.0.0.0 240.0.0.0 169.254.2.5 169.254.2.5        
30

Route - 224.0.0.0 240.0.0.0 172.16.1.99 172.16.1.99        
10

Route - 255.255.255.255 255.255.255.255 169.254.2.5 169.254.2.5        
1

Route - 255.255.255.255 255.255.255.255 172.16.1.99 172.16.1.99        
1

Route - Default Gateway: 172.16.1.254

Route -
===========================================================================

Route - Persistent Routes:

Route - None

Dumping Ipconfig information
Ipconfig -


Ipconfig - Windows IP Configuration


Ipconfig -


Ipconfig - Host Name . . . . . . . . . . . . : guardianbob


Ipconfig - Primary Dns Suffix . . . . . . . : reboot.herrstrompc.net


Ipconfig - Node Type . . . . . . . . . . . . : Unknown


Ipconfig - IP Routing Enabled. . . . . . . . : No


Ipconfig - WINS Proxy Enabled. . . . . . . . : No


Ipconfig - DNS Suffix Search List. . . . . . : reboot.herrstrompc.net


Ipconfig - reboot.herrstrompc.net


Ipconfig - herrstrompc.net


Ipconfig -


Ipconfig - Ethernet adapter Local Area Connection 2:


Ipconfig -


Ipconfig - Connection-specific DNS Suffix . : reboot.herrstrompc.net


Ipconfig - Description . . . . . . . . . . . : NETGEAR GA311 Gigabit
Adapter


Ipconfig - Physical Address. . . . . . . . . : 00-09-5B-E0-F2-64


Ipconfig - Dhcp Enabled. . . . . . . . . . . : Yes


Ipconfig - Autoconfiguration Enabled . . . . : Yes


Ipconfig - IP Address. . . . . . . . . . . . : 172.16.1.99


Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0


Ipconfig - Default Gateway . . . . . . . . . : 172.16.1.254


Ipconfig - DHCP Server . . . . . . . . . . . : 172.16.1.3


Ipconfig - DNS Servers . . . . . . . . . . . : 172.16.1.3


Ipconfig - 172.16.1.1


Ipconfig - Lease Obtained. . . . . . . . . . : Thursday, April 17,
2008 11:50:05 PM


Ipconfig - Lease Expires . . . . . . . . . . : Monday, April 21,
2008 11:50:05 PM


Ipconfig -


Ipconfig - Ethernet adapter Local Area Connection 3:


Ipconfig -


Ipconfig - Connection-specific DNS Suffix . :


Ipconfig - Description . . . . . . . . . . . : Windows Mobile-based
Device


Ipconfig - Physical Address. . . . . . . . . : 80-00-60-0F-E8-00


Ipconfig - Dhcp Enabled. . . . . . . . . . . : No


Ipconfig - IP Address. . . . . . . . . . . . : 169.254.2.5


Ipconfig - Subnet Mask . . . . . . . . . . . : 255.255.255.0


Ipconfig - Default Gateway . . . . . . . . . :


Dumping LSPs information
LSP - MSAFD Tcpip [TCP/IP]
LSP - MSAFD Tcpip [UDP/IP]
LSP - MSAFD Tcpip [RAW/IP]
LSP - RSVP UDP Service Provider
LSP - RSVP TCP Service Provider
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] SEQPACKET 4
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] DATAGRAM 4
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] SEQPACKET 3
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] DATAGRAM 3
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] SEQPACKET 0
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] DATAGRAM 0
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] SEQPACKET 1
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] DATAGRAM 1
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] SEQPACKET 2
LSP - MSAFD NetBIOS
[\Device\NetBT_Tcpip_] DATAGRAM 2
Dumping NSPs information
NSP - Tcpip
NSP - NTDS
NSP - Network Location Awareness (NLA) Namespace
Dumping NDIS information
Listing Network Protocols
---NDIS Usermode I/O Protocol
------Binding Path 1
---------NETGEAR GA311 Gigabit Adapter
------Binding Path 2
---------VIA Rhine II Fast Ethernet Adapter
---Point to Point Protocol Over Ethernet
------Binding Path 1
---------NETGEAR GA311 Gigabit Adapter
------Binding Path 2
---------VIA Rhine II Fast Ethernet Adapter
---Point to Point Tunneling Protocol
---Layer 2 Tunneling Protocol
---Remote Access NDIS WAN Driver
------Binding Path 1
---------Direct Parallel
------Binding Path 2
---------WAN Miniport (PPPOE)
------Binding Path 3
---------WAN Miniport (PPTP)
------Binding Path 4
---------WAN Miniport (L2TP)
------Binding Path 5
---------RAS Async Adapter
---Message-oriented TCP/IP Protocol (SMB session)
---WINS Client(TCP/IP) Protocol
------Binding Path 1
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 2
---------Internet Protocol (TCP/IP)
---------NETGEAR GA311 Gigabit Adapter
------Binding Path 3
---------Internet Protocol (TCP/IP)
---------VIA Rhine II Fast Ethernet Adapter
------Binding Path 4
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---Internet Protocol (TCP/IP)
------Binding Path 1
---------Windows Mobile-based Device
------Binding Path 2
---------NETGEAR GA311 Gigabit Adapter
------Binding Path 3
---------VIA Rhine II Fast Ethernet Adapter
------Binding Path 4
---------WAN Miniport (IP)
Listing Network Services
---Virtual Machine Network Services
------Binding Path 1
---------VIA Rhine II Fast Ethernet Adapter
------Binding Path 2
---------RAS Async Adapter
------Binding Path 3
---------WAN Miniport (L2TP)
------Binding Path 4
---------WAN Miniport (PPTP)
------Binding Path 5
---------WAN Miniport (PPPOE)
------Binding Path 6
---------Direct Parallel
------Binding Path 7
---------NETGEAR GA311 Gigabit Adapter
---Wireless Zero Configuration
---Steelhead
---Dial-Up Server
---Remote Access Connection Manager
---Dial-Up Client
---File and Printer Sharing for Microsoft Networks
------Binding Path 1
---------Message-oriented TCP/IP Protocol (SMB session)
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------NETGEAR GA311 Gigabit Adapter
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------VIA Rhine II Fast Ethernet Adapter
------Binding Path 5
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---NetBIOS Interface
------Binding Path 1
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------Windows Mobile-based Device
------Binding Path 2
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------NETGEAR GA311 Gigabit Adapter
------Binding Path 3
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------VIA Rhine II Fast Ethernet Adapter
------Binding Path 4
---------WINS Client(TCP/IP) Protocol
---------Internet Protocol (TCP/IP)
---------WAN Miniport (IP)
---QoS Packet Scheduler
------Binding Path 1
---------NETGEAR GA311 Gigabit Adapter
------Binding Path 2
---------VIA Rhine II Fast Ethernet Adapter
------Binding Path 3
---------WAN Miniport (IP)
---QoS RSVP
---Generic Packet Classifier
---Application Layer Gateway
Pinging Desktop gateway 172.16.1.254 started
Ping echoed successfully
Pinging Device 169.254.2.5 started
Ping echoed successfully
Unable to establish a connection between the PC and the device. Get
up-to-date solutions to common connection problems. Please click the
following link:
http://go.microsoft.com/fwlink/?LinkId=65257
The device appears to be disconnected. Please connect your device to the PC
ActiveSync is performing a sync, please wait......
Searching ActiveSync log file
No errors found in ActiveSync log file
Exiting


"dherrstrom" wrote:

> I tried reinstalling just ActiveSync after running Detect & Repair on
> Outlook..no change. I'm loading Office 2007 on my Vista box to see if I can
> get it working on it. I'm beginning to think theres an issue with the device
> which seems odd since the PC sees it as a network connection when I connect
> it.
>
> "Chris De Herrera" wrote:
>
> > Hi,
> > You can reinstall ActiveSync and try to sync again.
> >
> >
> > --
> > Chris De Herrera
> > http://www.pocketpcfaq.com
> > http://www.pocketpctalk.com
> > http://www.tabletpctalk.com
> > http://www.mobilitytalk.com
> >
> [snip]

Posted by Todd Allcock on April 18, 2008, 5:00 pm
Please log in for more thread options
> Did a complete reinstall of Windows, Office, everything. Still doesnt
> work.
> Im guessing i'll just have to bite the bullet and buy a new device :(.


Before you give up, try disabling RNDIS by going to
Start/Settings/Connections(Tab)/USB-to-PC and uncheck the "Enable Advanced
Networking" box. This clears up a lot of connection issues.




Posted by dherrstrom on April 19, 2008, 4:25 am
Please log in for more thread options
I assume by "Connections (Tab)" you mean t the bottom of the screen..

I'm given the following 4 options:
Beam
Connections
iPAQ Wireless
Network Cards
No sign of "USB-to-PC"

"Todd Allcock" wrote:

>
> > Did a complete reinstall of Windows, Office, everything. Still doesnt
> > work.
> > Im guessing i'll just have to bite the bullet and buy a new device :(.
>
>
> Before you give up, try disabling RNDIS by going to
> Start/Settings/Connections(Tab)/USB-to-PC and uncheck the "Enable Advanced
> Networking" box. This clears up a lot of connection issues.
>
>
>
>

Posted by Todd Allcock on April 19, 2008, 4:58 am
Please log in for more thread options
At 19 Apr 2008 01:25:02 -0700 dherrstrom wrote:
> I assume by "Connections (Tab)" you mean t the bottom of the screen..


Yes.


> I'm given the following 4 options:
> Beam
> Connections
> iPAQ Wireless
> Network Cards
> No sign of "USB-to-PC"
>


That's unfortunate... Starting with WM5, mobile devices used the RNDIS
(networking) method of connecting to a PC nstead of the old "USB Serial"
method. Apparentlythis caused problems for enough people that newer
releases of WM5 added the USB-to-PC applet to allow people to turn RNDIS
off and let their devices connect the "old-fashioned" way.

Perhaps there's an updated ROM available from the manufacturer of your
device that might add the USB-to-PC applet? Alternatively, you might try
connecting via bluetooth or infrared if you can scrounge up a dongle of
either type for your PC.



Posted by dherrstrom on May 21, 2008, 2:27 am
Please log in for more thread options
What updates I did find require things to be working normally to install so I
guess I'll have to find a new PDA. Thanks for the suggestions all.

"Todd Allcock" wrote:

> At 19 Apr 2008 01:25:02 -0700 dherrstrom wrote:
> > I assume by "Connections (Tab)" you mean t the bottom of the screen..
>
>
> Yes.
>
>
> > I'm given the following 4 options:
> > Beam
> > Connections
> > iPAQ Wireless
> > Network Cards
> > No sign of "USB-to-PC"
> >
>
>
> That's unfortunate... Starting with WM5, mobile devices used the RNDIS
> (networking) method of connecting to a PC nstead of the old "USB Serial"
> method. Apparentlythis caused problems for enough people that newer
> releases of WM5 added the USB-to-PC applet to allow people to turn RNDIS
> off and let their devices connect the "old-fashioned" way.
>
> Perhaps there's an updated ROM available from the manufacturer of your
> device that might add the USB-to-PC applet? Alternatively, you might try
> connecting via bluetooth or infrared if you can scrounge up a dongle of
> either type for your PC.
>
>
>

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