ActiveSync Sync's forever without doing anything

Posted by Ettie on December 28, 2009, 7:53 am

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Hi, can anyone help please?

I have a Palm Treo Pro phone. I managed to set up a syncing relationship
between the original phone and my PC very easily.

I have received an exchange (new) Palm Pro Treo from the carrier under
warranty.

When I tried to do the same with the new phone it did not work. I have
uninstalled/reinstalled ActiveSync, deleted/recreated syncing partnerships,
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%Windir%System32ole32.dll Click OK restarted the PC", soft & hard reset
my phone. It connects with ActiveS, allows me to define a syncing
partnership, but then

PROBLEM: It keeps on synchronizing forever.

Any advice greatly appreciated.

Thanks,

Ettie

Posted by Todd Allcock on December 30, 2009, 3:58 pm

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Could you define "forever"? A first sync of a new device can sometimes take
an hour or longer. Unless you've seen no activity for quite awhile, you
might just let it run.

If you're sure it has stalled, disconnect, go into Activesync options on the
device, and deselect every type of sync individually- email, contacts,
calendar, files, etc. and reconnect. You'll be "syncing" nothing, but the
sync should at least complete. Now reselect the items to sync individually
(you can do it on the PC now that a sync has completed) and see which one
causes the problem. Start with the ones that rarely cause problems- files,
mobile favorites, etc. and work your way up to the Big Two (Contacts and
Calendar.)

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Posted by Ettie on December 30, 2009, 5:45 pm

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Thanks Todd,

I since got it sorted. Before I had to let the syncing run for an hour plus.

Steps for the benefit of others:

1. On Phone: "Start - Settings - Connections - USB to PC": Ensure that
"Enable advanced network functionality" is NOT selected.

2. Delete syncing partnership on PC (ActiveSync)

3. Set up new partnership, but omit Outlook Contacts from list(If included
this first time around, it did not sync the contacts from PC to phone) and
sync. This takes say 5 mins.

4. Delete syncing partnership on PC (ActiveSync) again.

5. Set up new partnership, but this time include Outlook Contacts and sync.
Perfect! [I found this odd, but tested it and can replicate the issue]

To note - if it "runs forever" the syncing progress bar in Active sync will
not be displayed.

Cheers and Happy New Year,

Ettienne

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