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ActiveSync HTTP 500 (Event ID 3005) Verify Exchange is working properly

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ActiveSync HTTP 500 (Event ID 3005) Verify Exchange is working properly Relik 12-08-2005
Posted by Relik on December 8, 2005, 10:06 am
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For the past week or so, I have upgraded my domain to Windows 2003
native. My DC's were all previous 2000. The exchange server was running
2003 exchange, on a 2000 server operating system.

I upgraded my system to 2003, all of them without a hitch. I then
installed SP2 for Exchange 2003. Everything seemed to work aside from
activesync. The wierd thing is, it worked half the time, and the other
half it didn't. I would get a Active Sync HTTP_500 error on my palm,
and a Event ID 3005 ActiveSync "Verify Exchange is working properly" on
the server end.

For the past week I have dedicated most of my time trying to fix this
problem. I have tried every KB article I could find, and every reg hack
you could think of.

I finally broke down and spent a 100 bucks to contact Microsoft about
the issue, I noticed several other people on groups having the same
problem as me and were not getting the correct solution to fix this.

This is going to kick everyone in the butt when you learn how easy this
is to fix. I figured I would post this to anyone else that might have
this same problem with ActiveSync.

1. Open up Systems Manager (start, all programs, microsoft exchange,
systems manager)
2. Look for the "Servers" folder, and drill down.
3. If you have a Front-End/Back-End (FE BE) scenario like me you will
have to do this fix to both machines.
4. Drill down the server you want, drill down "Protocols, HTTP,
Exchange Virtual Server".
5. Once you have drilled down there, right click on the
"Microsoft-Server-ActiveSync" and click DELETE.
6. Right click on the "Exchange Virtual Server" and click New then
Virtual Directory.
7. Under name: Microsoft-Server-ActiveSync, then under "Exchange Path"
click "Exchange ActiveSync"
8. Then OK out of it.

Give it a shot, this worked for me.

Good luck!


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