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ActiveSync Freezes with Internet setting applied

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Subject Author Date
ActiveSync Freezes with Internet setting applied gary.beeston 08-09-2007
Posted by gary.beeston on August 9, 2007, 2:23 am
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Pulling my hair out with this one. I'm trying to support a number of
users with different PDA's and different OS versions (not company
issue).

Just recently they have been unable to sync with their Outlook 2003
clients (we don't sync to exchange). Active Sync versions vary but I
am working on 4.5 as this is the most recent. It will work up until
the point a certain group policy is applied. This policy sets the
value in the 'use automatic configuration script' and ticks the box,
'automatically detect settings' is also applied. All this is under the
Connections - Lan settings of IE.

One port (none of the listed Active Sync ports) is set in this script
and routes internet traffic through our web filter and ISA 2004.

Untick this and it all works again, any ideas??


Posted by Chris De Herrera on August 9, 2007, 9:47 am
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Hi,
Did you look at the registry settings generated from this option? Also, is
this the only rule that the uses the ISA Server?


--
Chris De Herrera
http://www.pocketpcfaq.com
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Windows Mobile Device Center FAQs -
http://www.pocketpcfaq.com/faqs/wmdc/index.htm
ActiveSync Troubleshooting Guide -
http://www.pocketpcfaq.com/faqs/t-shootactivesync.htm

> Pulling my hair out with this one. I'm trying to support a number of
> users with different PDA's and different OS versions (not company
> issue).
>
> Just recently they have been unable to sync with their Outlook 2003
> clients (we don't sync to exchange). Active Sync versions vary but I
> am working on 4.5 as this is the most recent. It will work up until
> the point a certain group policy is applied. This policy sets the
> value in the 'use automatic configuration script' and ticks the box,
> 'automatically detect settings' is also applied. All this is under the
> Connections - Lan settings of IE.
>
> One port (none of the listed Active Sync ports) is set in this script
> and routes internet traffic through our web filter and ISA 2004.
>
> Untick this and it all works again, any ideas??
>



Posted by Steve Spiller [MSFT] on August 9, 2007, 11:30 am
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When your device connections ActiveSync will use your IE proxy settings to
detect if you have a proxy server on your network. If so it will then try
to detect it and push it down to the device so that Desktop Passthrough will
work.

It sounds like the detection is taking a long time. How long have you let
it sit?

This is controlled by the connection settings. If you set it to Work or
Internet instead of Automatic, it will not do this detection, but if you do
require a proxy to use DTPT, you'll have to set it manually.

--
Thanks,

Steve Spiller
Development Lead
Windows Mobile Device Center

This posting is provided "AS IS" with no warranties, and confers no rights.

> Pulling my hair out with this one. I'm trying to support a number of
> users with different PDA's and different OS versions (not company
> issue).
>
> Just recently they have been unable to sync with their Outlook 2003
> clients (we don't sync to exchange). Active Sync versions vary but I
> am working on 4.5 as this is the most recent. It will work up until
> the point a certain group policy is applied. This policy sets the
> value in the 'use automatic configuration script' and ticks the box,
> 'automatically detect settings' is also applied. All this is under the
> Connections - Lan settings of IE.
>
> One port (none of the listed Active Sync ports) is set in this script
> and routes internet traffic through our web filter and ISA 2004.
>
> Untick this and it all works again, any ideas??
>


Posted by gary.beeston on August 9, 2007, 7:03 pm
Please log in for more thread options
On Aug 10, 1:30 am, "Steve Spiller [MSFT]"
> When your device connections ActiveSync will use your IE proxy settings to
> detect if you have a proxy server on your network. If so it will then try
> to detect it and push it down to the device so that Desktop Passthrough will
> work.
>
> It sounds like the detection is taking a long time. How long have you let
> it sit?
>
> This is controlled by the connection settings. If you set it to Work or
> Internet instead of Automatic, it will not do this detection, but if you do
> require a proxy to use DTPT, you'll have to set it manually.
>
> --
> Thanks,
>
> Steve Spiller
> Development Lead
> Windows Mobile Device Center
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
>
>
> > Pulling my hair out with this one. I'm trying to support a number of
> > users with different PDA's and different OS versions (not company
> > issue).
>
> > Just recently they have been unable to sync with their Outlook 2003
> > clients (we don't sync to exchange). Active Sync versions vary but I
> > am working on 4.5 as this is the most recent. It will work up until
> > the point a certain group policy is applied. This policy sets the
> > value in the 'use automatic configuration script' and ticks the box,
> > 'automatically detect settings' is also applied. All this is under the
> > Connections - Lan settings of IE.
>
> > One port (none of the listed Active Sync ports) is set in this script
> > and routes internet traffic through our web filter and ISA 2004.
>
> > Untick this and it all works again, any ideas??- Hide quoted text -
>
> - Show quoted text -

Thanks for the replies guys. I will take a look and see what registry
is created for this. The active sync comes back as not responding,
its been left for a few minutes, it will spring into life as soon as
the check box is cleared or the network cable is unplugged. I will
also try using Work instead of Automatic. I'll let you know.

Thanks


Posted by gary.beeston on August 10, 2007, 1:31 am
Please log in for more thread options
On Aug 10, 9:03 am, gary.bees...@gmail.com wrote:
> On Aug 10, 1:30 am, "Steve Spiller [MSFT]"
>
>
>
>
>
> > When your device connections ActiveSync will use your IE proxy settings to
> > detect if you have a proxy server on your network. If so it will then try
> > to detect it and push it down to the device so that Desktop Passthrough will
> > work.
>
> > It sounds like the detection is taking a long time. How long have you let
> > it sit?
>
> > This is controlled by the connection settings. If you set it to Work or
> > Internet instead of Automatic, it will not do this detection, but if you do
> > require a proxy to use DTPT, you'll have to set it manually.
>
> > --
> > Thanks,
>
> > Steve Spiller
> > Development Lead
> > Windows Mobile Device Center
>
> > This posting is provided "AS IS" with no warranties, and confers no rights.
>
>
>
> > > Pulling my hair out with this one. I'm trying to support a number of
> > > users with different PDA's and different OS versions (not company
> > > issue).
>
> > > Just recently they have been unable to sync with their Outlook 2003
> > > clients (we don't sync to exchange). Active Sync versions vary but I
> > > am working on 4.5 as this is the most recent. It will work up until
> > > the point a certain group policy is applied. This policy sets the
> > > value in the 'use automatic configuration script' and ticks the box,
> > > 'automatically detect settings' is also applied. All this is under the
> > > Connections - Lan settings of IE.
>
> > > One port (none of the listed Active Sync ports) is set in this script
> > > and routes internet traffic through our web filter and ISA 2004.
>
> > > Untick this and it all works again, any ideas??- Hide quoted text -
>
> > - Show quoted text -
>
> Thanks for the replies guys. I will take a look and see what registry
> is created for this. The active sync comes back as not responding,
> its been left for a few minutes, it will spring into life as soon as
> the check box is cleared or the network cable is unplugged. I will
> also try using Work instead of Automatic. I'll let you know.
>
> Thanks- Hide quoted text -
>
> - Show quoted text -

quick update, setting activesync to work on 'The Internet' worked but
when I tried the same PDA on another laptop with the same version of
activesync and same settings it failed. Is there any logic to this?


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