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Posted by Todd Allcock on December 30, 2009, 4:00 pm
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If the mobile device is relatively up to date, could you select "replace"
instead of combine? Use a backup program to preserve the current data on
the device first, in case you need to put things back the way they are now.
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>I have an interesting problem with ActiveSync. It had been working fine for
> years but now it's not working anymore. Now, it connects but does not
> sync.
> Here's what exactly happens for me:
> - I connect the USB cable
> - ActiveSync launches on my desktop, both my iPaq hw6945 and my desktop
> chime and then the ActiveSync window on my desktop says "Looking for
> changes..."
> - After about 5 minutes it gives me a dialog that asks:
> "The following information type on your mobile device has items that have
> not been synchronized with this computer before.
> Information Type: All Desktop Services"
> - I select "Combine the items on my device with the items on this
> computer"
> and click "OK"
> - I then get the final ActiveSync error dialog which says:
> "Synchronization cannot be completed successfully. Reconnect your device
> and
> try again. If the problem persists, see the Microsoft ActiveSync
> Troubleshooter in Microsoft ActiveSync Help on your desktop computer.
> The Troubleshooter could not find any error.
> Any help on this issue is welcome.
> Thanks
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> years but now it's not working anymore. Now, it connects but does not
> sync.
> Here's what exactly happens for me:
> - I connect the USB cable
> - ActiveSync launches on my desktop, both my iPaq hw6945 and my desktop
> chime and then the ActiveSync window on my desktop says "Looking for
> changes..."
> - After about 5 minutes it gives me a dialog that asks:
> "The following information type on your mobile device has items that have
> not been synchronized with this computer before.
> Information Type: All Desktop Services"
> - I select "Combine the items on my device with the items on this
> computer"
> and click "OK"
> - I then get the final ActiveSync error dialog which says:
> "Synchronization cannot be completed successfully. Reconnect your device
> and
> try again. If the problem persists, see the Microsoft ActiveSync
> Troubleshooter in Microsoft ActiveSync Help on your desktop computer.
> The Troubleshooter could not find any error.
> Any help on this issue is welcome.
> Thanks