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ActiveSync 4.1 Support Code 80070490
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Subject Author Date
ActiveSync 4.1 Support Code 80070490 Jai Reid 03-28-2006
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Posted by Jai Reid on March 28, 2006, 10:31 pm
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 I have two Axim x51v (Windows Mobile 5) devices.
On one computer I can sync one device no problem
On the other when I try to sync, I get the following error:
"Synchronization could not be completed. Try again later."
Support Code 80070490

I can't find any references to this support code anywhere (Microsoft, etc).

I have uninstalled and reinstalled AS4.1
I have uninstalled Palm Desktop (from my old device)
I have checked for conduits that were not properly removed.
Windows firewall is set correctly, and I have tried completely turning
off both it and my virus checking software (Grisoft AVG 7.1 SOHO)

Any ideas?

Posted by Rob Borek on March 28, 2006, 10:49 pm
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 wrote:

>I have two Axim x51v (Windows Mobile 5) devices.
>On one computer I can sync one device no problem
>On the other when I try to sync, I get the following error:
>"Synchronization could not be completed. Try again later."
>Support Code 80070490
>
>I can't find any references to this support code anywhere (Microsoft, etc).
>
>I have uninstalled and reinstalled AS4.1
>I have uninstalled Palm Desktop (from my old device)
>I have checked for conduits that were not properly removed.
>Windows firewall is set correctly, and I have tried completely turning
>off both it and my virus checking software (Grisoft AVG 7.1 SOHO)

What does it say in the wcesmgr.log and wcescomm.log files, in your
%Temp% directory?

--
Rob Borek
Want *ONE ON ONE* support? http://www.pocketpcone2one.com
Please place all replies into the newsgroup so that others can benefit.

Posted by Jai Reid on March 29, 2006, 11:27 am
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Rob Borek wrote:
> wrote:
>
>
>>I have two Axim x51v (Windows Mobile 5) devices.
>>On one computer I can sync one device no problem
>>On the other when I try to sync, I get the following error:
>>"Synchronization could not be completed. Try again later."
>>Support Code 80070490
>>
>>I can't find any references to this support code anywhere (Microsoft, etc).
>>
>>I have uninstalled and reinstalled AS4.1
>>I have uninstalled Palm Desktop (from my old device)
>>I have checked for conduits that were not properly removed.
>>Windows firewall is set correctly, and I have tried completely turning
>>off both it and my virus checking software (Grisoft AVG 7.1 SOHO)
>
>
> What does it say in the wcesmgr.log and wcescomm.log files, in your
> %Temp% directory?
>

Here is a copy of the files (I only gave you the last bit of WCESMgr.log
because it was really long). ---I'm not sure if they allow attachments
on this newsgroup.

****WCESMgr.log****

03/29/2006 11:24:36.452 p(2652) t(560) AirSyncStatusXML -> Process XML:
<SyncBegin Partner="" Datatype=""/> - ASStatus.cpp(617)
03/29/2006 11:24:36.452 p(2652) t(560) AirSyncStatusXML -> Process XML:
<SyncBegin Partner=""
Datatype=""/> - ASStatus.cpp(617)
03/29/2006 11:24:36.452 p(2652) t(560) AirSyncStatusXML -> Process XML:
<Error Partner="" Code="80070490"
Title="Attention required" Body="Synchronization could not be completed.
Try again later."/> - ASStatus.cpp(617)
03/29/2006 11:24:36.452 p(2652) t(560) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="" Datatype=""/>
- ASStatus.cpp(617)
03/29/2006 11:24:36.452 p(2652) t(560) AirSyncStatusXML -> Process XML:
<SyncEnd Partner="" Datatype=""/> - ASStatus.cpp(617)
03/29/2006 11:24:37.874 **** Starting synchronization of all out-of-date
items
03/29/2006 11:24:37.874 Synchronizing 0 items
03/29/2006 11:24:37.874 **** Completed synchronization



****WCESCOM.LOG*****

03/29/2006 10:19:08.564 - Windows CE Services (4.1.0) Communication Logging.
03/29/2006 10:19:08.564 - IrUtil: IrDA socket cannot be created, error
code 10093.
03/29/2006 10:19:08.574 - Windows CE Services Communication started.
03/29/2006 10:19:09.005 - ConnectWizard: Auto-started - no serial device
defined.
03/29/2006 10:19:09.015 - Started desktop passthru TCP2UDP component
03/29/2006 10:19:09.015 - Connection: Prep for a new socket connection.
03/29/2006 10:19:09.025 - IrUtil: IrDA socket cannot be created, error
code 10047.
03/29/2006 10:19:29.705 - USB RNDIS: Device Arrival notification
03/29/2006 10:19:29.965 - ConnectWizard: Connection Wizard ended.
03/29/2006 10:19:29.965 - Cannot find a default comm port - Disabling
serial connections...
03/29/2006 10:22:05.158 - USB RNDIS: Device Removal notification
03/29/2006 10:22:28.772 - Start scan for serial devices.
03/29/2006 10:22:28.882 - COM1 - Available.
03/29/2006 10:22:28.882 - COM2 - Not installed. 2
03/29/2006 10:22:29.063 - COM3 - Available.
03/29/2006 10:22:29.063 - IrUtil: IrDA socket cannot be created, error
code 10047.
03/29/2006 10:22:29.063 - End scan for serial devices.
03/29/2006 10:23:04.003 - Start scan for serial devices.
03/29/2006 10:23:04.103 - COM1 - Available.
03/29/2006 10:23:04.103 - COM2 - Not installed. 2
03/29/2006 10:23:04.283 - COM3 - Available.
03/29/2006 10:23:04.283 - IrUtil: IrDA socket cannot be created, error
code 10047.
03/29/2006 10:23:04.283 - End scan for serial devices.
03/29/2006 10:33:26.498 - USB RNDIS: Device Arrival notification
03/29/2006 10:34:31.692 - USB RNDIS: Device Removal notification
03/29/2006 10:36:41.268 - USB RNDIS: Device Arrival notification
03/29/2006 10:37:15.097 - USB RNDIS: Device Removal notification
03/29/2006 11:16:25.106 - USB RNDIS: Device Arrival notification
03/29/2006 11:23:23.838 - Start scan for serial devices.
03/29/2006 11:23:23.918 - COM1 - Available.
03/29/2006 11:23:23.918 - COM2 - Not installed. 2
03/29/2006 11:23:24.088 - COM3 - Available.
03/29/2006 11:23:24.088 - IrUtil: IrDA socket cannot be created, error
code 10047.
03/29/2006 11:23:24.088 - End scan for serial devices.

Posted by Jai Reid on March 29, 2006, 11:06 am
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Jai Reid wrote:
> I have two Axim x51v (Windows Mobile 5) devices.
> On one computer I can sync one device no problem
> On the other when I try to sync, I get the following error:
> "Synchronization could not be completed. Try again later."
> Support Code 80070490
>
> I can't find any references to this support code anywhere (Microsoft, etc).
>
> I have uninstalled and reinstalled AS4.1
> I have uninstalled Palm Desktop (from my old device)
> I have checked for conduits that were not properly removed.
> Windows firewall is set correctly, and I have tried completely turning
> off both it and my virus checking software (Grisoft AVG 7.1 SOHO)
>
> Any ideas?


Since this time I have also run Scanpst.exe and tried syncing with a
brand new almost blank outlook.pst file.
I have run Detect & Repair on Outlook.
I am running Outlook 2003 (recently run MS Office updates as well)

By the way, the strangest thing is that it successfully synchronizes
Outlook Notes, but does not synchronize anything else (Calendar, Tasks,
e-mail, etc.).

Still no solution to the problem.

Posted by Jai Reid on March 29, 2006, 12:28 pm
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I have now solved the problem---I found the code on
http://groups.google.com/ after searching for "Activesync 80070490"

The solution is to hard reset the device---I suppose that seems an
obvious thing to try, but since most people seem to be having problems
with Activesync, not with their device, I was reluctant to do it,
because it involved figuring out what changes I had made to the device
since it was last synchronized.

Thanks for your time, Rob.

Jai Reid wrote:
> I have two Axim x51v (Windows Mobile 5) devices.
> On one computer I can sync one device no problem
> On the other when I try to sync, I get the following error:
> "Synchronization could not be completed. Try again later."
> Support Code 80070490
>
> I can't find any references to this support code anywhere (Microsoft, etc).
>
> I have uninstalled and reinstalled AS4.1
> I have uninstalled Palm Desktop (from my old device)
> I have checked for conduits that were not properly removed.
> Windows firewall is set correctly, and I have tried completely turning
> off both it and my virus checking software (Grisoft AVG 7.1 SOHO)
>
> Any ideas?

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