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Subject Author Date
Accented characters Steve Swift 03-13-2008
`--> Re: Accented characters Jukka K. Korpel...03-13-2008
Posted by Steve Swift on March 13, 2008, 1:37 am
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 I ordered a CD "Si on avait besoin d'une cinquième saison" from
www.amazon.ca

When I view my order,instead of the e-grave in "cinquieme" I see a few
odd characters. In the HTML they are hex C383C21A. I have written to
amazon suggesting that "è" would be better than that sequence,
but they want to blame my browser (IE6, IE7, Firefox 2.0.0.12 and Opera
9.26 all fail to display the correct character, so they have an uphill
battle on their hands).

What is that string, and should my browsers be handling it? I suspect
that amazon.ca is hoping that all of its users will have some Canadian
codepage specified in their browsers.

--
Steve Swift
http://www.swiftys.org.uk/swifty.html
http://www.ringers.org.uk

Posted by Gus Richter on March 13, 2008, 3:19 am
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 Steve Swift wrote:
> I ordered a CD "Si on avait besoin d'une cinquième saison" from
> www.amazon.ca
>
> When I view my order,instead of the e-grave in "cinquieme" I see a few
> odd characters. In the HTML they are hex C383C21A. I have written to
> amazon suggesting that "è" would be better than that sequence,
> but they want to blame my browser (IE6, IE7, Firefox 2.0.0.12 and Opera
> 9.26 all fail to display the correct character, so they have an uphill
> battle on their hands).
>
> What is that string, and should my browsers be handling it? I suspect
> that amazon.ca is hoping that all of its users will have some Canadian
> codepage specified in their browsers.

Have you tried in Fx for example: View/Character Encoding

--
Gus
Bonne chance

Posted by Ben C on March 13, 2008, 4:52 am
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> I ordered a CD "Si on avait besoin d'une cinquième saison" from
> www.amazon.ca
>
> When I view my order,instead of the e-grave in "cinquieme" I see a few
> odd characters. In the HTML they are hex C383C21A. I have written to
> amazon suggesting that "è" would be better than that sequence,
> but they want to blame my browser (IE6, IE7, Firefox 2.0.0.12 and Opera
> 9.26 all fail to display the correct character, so they have an uphill
> battle on their hands).
>
> What is that string, and should my browsers be handling it? I suspect
> that amazon.ca is hoping that all of its users will have some Canadian
> codepage specified in their browsers.

It's possible their server is sending the wrong Content-Type header--
the page is actually Latin1 but the server is saying it's UTF-8 or
something.

Having said that C3 83 C2 1A doesn't look like valid UTF-8 and certainly
isn't Latin1 for egrave.

Posted by Jukka K. Korpela on March 13, 2008, 8:12 am
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Scripsit Steve Swift:

> I ordered a CD "Si on avait besoin d'une cinquième saison" from
> www.amazon.ca

They're using ISO-8859-15 (ISO Latin 9) as the encoding. Poor choice on
the web. They get really nothing (the few characters that are in
ISO-8859-1 but not in ISO-8859-15 could be represented using character
references, or you could use UTF-8, which would be a good idea
especially for pages with forms). And they risk losing customers with
browsers that don't grok that encoding.

> When I view my order,instead of the e-grave in "cinquieme" I see a few
> odd characters. In the HTML they are hex C383C21A.

Looks like mess that may result from wrong conversions. C3 is common in
UTF-8 encoding of text containing Latin-1 letters, and C3 83
specifically is UTF-8 for Â, capital A with circumflex, which is a
fairly rare character, but the ISO-8859-1 (and ISO-8859-15) code for it
is C2, which is common in UTF-8 encoding of text containing Latin-1
letters... so I suspect they're doing some incorrect double encoding.

I'm not interested enough to go thru their procedures to view my order
just to identify what they should fix (e.g., what the purported encoding
of the page is), when it is apparent that they need to fix something -
ISO-8859-15 is symptomatic enough.

> I have written to
> amazon suggesting that "è" would be better than that sequence,
> but they want to blame my browser

Blame Canada !

--
Jukka K. Korpela ("Yucca")
http://www.cs.tut.fi/~jkorpela/


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