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AS 4.5 Error When Reinstalling

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Subject Author Date
AS 4.5 Error When Reinstalling Jeff Lloyd 10-31-2007
Posted by Jeff Lloyd on October 31, 2007, 9:14 am
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I am trying to do a repair (reinstall) of Activesync 4.5 on my windows xp
sp2 machine. I constantly get an error:

"A network error occurred while attempting to read from the file
C:\Documents and Settings\User\My Documents\setup[1].msi"

The setup file is not even right as the file I downloaded is setup.msi,
without the [1] in the file name. Any ideas??



Posted by Lars Erdmann on October 31, 2007, 11:16 am
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That is an MSI problem and I also had that. Somehow the registry got screwed
up. I don't exactly remember how I resolved this but I can see 2 solutions:
1.) use regedit to search registry and fix string to point to ...\setup.msi.
You should find it under key "PackageName" in
HKCR\Installer\Products\xxxxxxxxxx\SourceList and
HKLM\Software\Classes\Installer\Products\xxxxxxxx\SourceList ("xxxxxxxxxxx"
is variable)
2.) rename file setup.msi to setup[1].msi (but I don't think that is such a
good idea)

Obviously, it's a good idea to backup your registry or at least the relevant
branches !

Lars


>I am trying to do a repair (reinstall) of Activesync 4.5 on my windows xp
>sp2 machine. I constantly get an error:
>
> "A network error occurred while attempting to read from the file
> C:\Documents and Settings\User\My Documents\setup[1].msi"
>
> The setup file is not even right as the file I downloaded is setup.msi,
> without the [1] in the file name. Any ideas??
>



Posted by Jeff Lloyd on November 1, 2007, 9:19 am
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Worked - thanks much for the info. I ended up just modifying the registry
and changing the reference from setup[1].msi to setup.msi.

> That is an MSI problem and I also had that. Somehow the registry got
> screwed up. I don't exactly remember how I resolved this but I can see 2
> solutions:
> 1.) use regedit to search registry and fix string to point to
> ...\setup.msi. You should find it under key "PackageName" in
> HKCR\Installer\Products\xxxxxxxxxx\SourceList and
> HKLM\Software\Classes\Installer\Products\xxxxxxxx\SourceList
> ("xxxxxxxxxxx" is variable)
> 2.) rename file setup.msi to setup[1].msi (but I don't think that is such
> a good idea)
>
> Obviously, it's a good idea to backup your registry or at least the
> relevant branches !
>
> Lars
>
>
>>I am trying to do a repair (reinstall) of Activesync 4.5 on my windows xp
>>sp2 machine. I constantly get an error:
>>
>> "A network error occurred while attempting to read from the file
>> C:\Documents and Settings\User\My Documents\setup[1].msi"
>>
>> The setup file is not even right as the file I downloaded is setup.msi,
>> without the [1] in the file name. Any ideas??
>>
>
>



Posted by Bill Talley on November 10, 2007, 7:13 pm
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Had same problem; the solution that worked for me:
Uninstall AS 4.5 from Add/Remove programs;
Go into Programs\MS ActiveSynch\ and delete drivers and any other files left
behind;
Run a registry cleaner like Registry Mechanic;
Reboot Windows, Soft Reset Phone, and then install AS from the CD that came
with your phone. If ay of this is not possible, or for some reason doesn't
work, reply and I will give you a couple more things that I did, but don't
think they are necessary now. Bill Talley
>I am trying to do a repair (reinstall) of Activesync 4.5 on my windows xp
>sp2 machine. I constantly get an error:
>
> "A network error occurred while attempting to read from the file
> C:\Documents and Settings\User\My Documents\setup[1].msi"
>
> The setup file is not even right as the file I downloaded is setup.msi,
> without the [1] in the file name. Any ideas??
>



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