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Posted by jpbody on April 29, 2008, 7:40 am
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did you ever get this problem fix because I am having this problem now and I
would really appreciate it if you could tell me a fix for it
"Richard Blanco" wrote:
> I have a client that is experiencing the follow issue with their new Windows
> Mobile 6 phone (Samsung Blackjack II) and Activesync:
>
> Email sync is consistently delayed by 8 minutes. "Real-time" push to the
> phone for email is not working correctly. Eventually the sync occurs for
> inbox/contacts, etc., except only every 8 minutes.
>
> What actions I have performed to resolve/test the issue:
>
> 1. Spent countless hours with AT&T's support group to eliminate the
> possibility of the phone as the culprit. Hard resetting phone, reconfiguring
> network access, etc. Phone was exchanged for a NEW unit and the issue
> continued with the User1 mailbox profile.
>
> 2. Setup a DIFFERENT user's mailbox profile (User2) on the new replacement
> phone. NO ISSUES. Activesync and real-time push of email behaved properly
> with the different user. Emails sent to user's Exchange mailbox would
> IMMEDIATELY be visible on the new Samsung Blackjack II mobile phone.
>
> 3. Setup affected user's profile (User1) on a DIFFERENT Windows Mobile phone
> (Treo 750). The behavior of the Activesync was exactly the same as on the
> Blackjack II phone. Activesync would be delayed by 8 minutes or so.
>
> At this point I am convinced that the issue is USER SPECIFIC on the
> Exchange/Server side. Client has an SBS 2003 environment with W2k3 Service
> Pack 2 installed.
>
> 4. Used the following MS KB articles to try to troubleshoot the issue:
> kb822176
> kb817379
> kb833745
>
> I also found the "Microsoft Up-to-Date Notifications Binding Cleanup Tool"
> and set it up on the server, but was not able to use it properly. I am not
> even sure if this would help with this situation or not since I am unclear as
> to its purpose.
>
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