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Posted by Miguel Jamous on August 24, 2006, 1:18 pm
Please log in for more thread options Hi Chris,
Try all that already, but no success.
There is no better diagnostic out there ?
I have no errors either in the logs on the server.
Bye,
Miguel
> Hi,
> From
> http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php?sort=WM_5_Error%20asc
>
> "Problem:
> An internal HTTP server error occurred.
> - OR -
> Synchronization failed due to an error on the server. Try again.
> - OR -
> An authentication error occurred connecting to the server.
>
> Cause:
>
> Verify that the HTTP server is available and try again. May require user
> to de-select sync items (Inbox, Contacts, Calendar, Tasks) and re-select
> them to reset the sync key.
> 1. Windows Integrated Authentication is not enabled on the Exchange
> virtual directory on the Exchange server. The Server ActiveSync component
> uses Kerberos authentication when communicating with the Exchange server.
> 2. Windows Integrated Authentication is enabled on the Exchange virtual
> directory on the Exchange server, but Kerberos is disabled via the IIS
> metabase.
> 3. Kerberos is enabled, but IIS may return HTTP Status 401 every 30 Days
> when using Kerberos on Windows 2000.
> 4. Sync is attempted while the mailbox is being moved.
> 5. User attempting sync is a member of more than 200 groups.
> 6. The Left Hand Side(LHS) and Right Hand Side(RHS) of the user's primary
> SMTP address are both different from the SMTP address based on the default
> recipient policy. (Fixed with Exchange 2003 Service Pack2)
> 7. The Exchange virtual directory on the Exchange Server is configured to
> require Secure Sockets Layer (SSL). Server ActiveSync communicates with
> the Exchange Server over port 80.
> 8. Windows SharePointŪ has been installed on the Exchange server
> 9. The user composes e-mail on the device and attempts a sync when mailbox
> limits have been reached on the Exchange server.
> 10. Anonymous authentication is enabled on the Microsoft-Server-ActiveSync
> virtual directory on the server.
>
> Possible Solutions:
> 1. To enable Integrated Windows Authentication on the Exchange virtual
> root
> 2. Re-enable Kerberos on the Exchange server by following the instructions
> in the KB Article 215383. HOW TO: Configure IIS to Support Both Kerberos
> and NTLM Authentication
> 3. If you are using Exchange 2003 on Windows 2000, obtain the hot fix
> outlined in KB 329938 by calling Microsoft Product Support Services.
> 4. Attempt sync later.
> 5. Reduce the group membership or obtain the QFE fix outlined in KB 818526
> by calling Microsoft Product Support Services.
> 6. Add a registry key. Use Regedt32 and locate
> HKLM\System\CurrentControlSet\Services\MasSync\Parameters. Under the
> Parameters key create a Reg_SZ value called SMTPProxy. Set the value to
> the domain defined by the default recipient policy. For example,
> Microsoft.com. Restart the IIS Admin service. If you are using a
> front-end/back-end configuration this registry key needs to be added on
> the front-end server.
> 7. To configure the Exchange virtual directory to not require SSL
> 8. Configure Windows SharePoint to use Kerberos authentication by
> following the steps in KB 832769 HOW TO: Configure Windows SharePoint
> Services to Use Kerberos Authentication
> 9. Try to delete items in your mailbox to bring it within limits or
> contact your Exchange administrator to change the limits on your mailbox.
> 10. Uncheck anonymous authentication on the Microsoft-Server-ActiveSync
> virtual directory on the server. Basic authentication should be enabled.
> 11. See KB 817379: Exchange ActiveSync and Outlook Mobile Access errors
> occur when SSL or forms-based authentication is required for Exchange
> Server 2003 if you are using SSL or forms-based authentication."
>
>
> --
> Chris De Herrera
> http://www.pocketpcfaq.com
> http://www.tabletpctalk.com
> http://www.pocketpctalk.com
> http://www.mobilitytalk.com
>
> ActiveSync 4.x Troubleshooting Guide -
> http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm
>
>
>> Hello,
>>
>> - Windows mobile 5.0 cannot synchronize with exchange 2003 sp2 on sbs
>> premium 2003 wiht isa server 2004 sp2.
>>
>> - Try everything in KB 817379 always get code 85010014 en http 500 error
>> in iis log.
>>
>> - Also I have adjusted the isa firewall client:
>> a. Open ISA Management console. Navigate to Configuration\General. Click
>> 'Define Firewall Client Settings' in the right panel. Click 'Application
>> Settings' tab.
>>
>> b. Click 'New'. Input 'wcescomm' in Application box. Select 'Disable' as
>> key. Input 1 in value box. Click 'OK' to close the dialog box.
>>
>>
>> c. Refer to Step2, Create entries for 'wcesmgr' and 'repimgr'. With these
>> entries configured, the ISA firewall client will not pick up the
>> ActiveSync
>> initiated packages.
>>
>>
>> d. Click 'OK' to close the dialog box. Apply the settings.
>>
>>
>> no success
>>
>> - Run the Sbs Internet connection wizard several times with no succes.
>>
>> - Also the web certificate is real from network solutions, Outlook
>> webacces and Outlook OMA is working properly.
>>
>> - When i configure the server in ActiveSync 4.2 on my computer with the
>> pockep pc in the usb craddle, I get no problem of authentication and
>> install properly, but the synchronisation fail.
>>
>> - I also open the following port on my isa server but no succes either.
>>
>> ActiveSync 4.x requires the following Winsock Transmission Control
>> Protocols (TCP) to be available: . 990 (RAPI)
>> . 999 (Status)
>> . 5721 (DTPT)
>> . 5678 (Legacy Replication)
>> . 5679 (Handshake & Legacy Replication)
>> . 26675 (Airsync)
>> If socket port filtering occurs on any of these Winsock ports, ActiveSync
>> does not synchronize with Microsoft Windows mobile devices.
>>
>> Anybody any ideas ?
>>
>> Thanks,
>> Miguel
>>
>>
>>
>>
>>
>>
>
>
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