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290 changes & it won't sync
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Subject Author Date
290 changes & it won't sync Fox 01-17-2008
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Posted by Paul G. Tobey [eMVP] on January 17, 2008, 5:43 pm
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 Firewall?

Paul T.

> No, I haven't installed any new software. I had already tried the Detect
> &
> Repair, but tried it again. The sync process is normally very fast.
> Today
> it takes a long time looking for changes and now it's showing 301 changes.
> I
> tried to go & delete some old contacts to try to make it easier, thinking
> maybe the memory on my device is too small. (I don't have THAT many
> contacts....under 400). One it identifies the items not sychronized it
> runs
> and runs for several minutes, but eventually comes up with the message,
> "Synchronization cannot be completed successfully. Reconnect your device
> and
> try again. If the problem persists, see the Microsoft Activesync
> troubleshooter." That doesn't have the problem that I am addressing. I
> appreciate your help.
>
> "Paul G. Tobey [eMVP]" wrote:
>
>> The first thing to try is to use Outlook's Detect and Repair menu item
>> from
>> the Help menu. Do this while the device is *not* in the cradle, then try
>> again.
>>
>> If that doesn't help, you're going to have to get a little bit more
>> technical for us. Did you recently install or enable any firewall
>> software
>> on your PC? If so, turn it off again and try syncing once more. If
>> you're
>> not sure, ask whoever it is that helps you when you have PC questions.
>>
>> Paul T.
>>
>> > It doesn't have an error #. It just states that the synchroization
>> > could
>> > not
>> > be completed & to re-connect my device & try again, which I have done
>> > several
>> > times. I donwloaded the newer Activesync version, but still nothing
>> > seems
>> > to
>> > be helping. I am syncing with a cradle connected to my PC.
>> >
>> > "Charles Evans" wrote:
>> >
>> >> What is the error message you receive when you attempt to sync with
>> >> your
>> >> Pocket PC? Have you reset the device and tried again? What are you
>> >> using
>> >> to sync: PC or GPRS/WI-FI?
>> >>
>> >> > Yesterday I made tons of changes to my contacts & today my Pocket PC
>> >> > won't
>> >> > sync. I'm not very techy, but NEED to get this to work. Any help
>> >> > would
>> >> > be
>> >> > appreciated ... in non-geek language if possible.
>> >> >
>> >> > Thanks. :)
>> >>
>> >>
>>
>>
>>



Posted by Charles Evans on January 17, 2008, 4:35 pm
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 Is there any error message in the EventLog (Control Panel -> Administrative
Tools -> Event Viewer) that give you any more details? Can you initialize a
sync from the Pocket PC to see if it reveals any error messages?

When was the last time you performed a successful sync? And what has
changed on your computer since then?

> It doesn't have an error #. It just states that the synchroization could
> not
> be completed & to re-connect my device & try again, which I have done
> several
> times. I donwloaded the newer Activesync version, but still nothing seems
> to
> be helping. I am syncing with a cradle connected to my PC.
>
> "Charles Evans" wrote:
>
>> What is the error message you receive when you attempt to sync with your
>> Pocket PC? Have you reset the device and tried again? What are you
>> using
>> to sync: PC or GPRS/WI-FI?
>>
>> > Yesterday I made tons of changes to my contacts & today my Pocket PC
>> > won't
>> > sync. I'm not very techy, but NEED to get this to work. Any help
>> > would
>> > be
>> > appreciated ... in non-geek language if possible.
>> >
>> > Thanks. :)
>>
>>


Posted by Fox on January 17, 2008, 8:25 pm
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I went to the Event Log, but it did not give an error message or #. Only
mentioned the Event # 11728. I last successfully synced on 1/15/08. I
changed a LOT in my contacts yesterday & then this problem started. I should
have had my device in the cradle when I was making my changes & it may have
just gradually made them & it not been a problem. I feel like it's timing
out, but it doesn't give that message & I don't know how to change the time
allowed if it did.

I appreciate your troubleshooting efforts.

Oh, when I initiate the sync from the device it just always says
'synchronizing' but never completes it.

"Charles Evans" wrote:

> Is there any error message in the EventLog (Control Panel -> Administrative
> Tools -> Event Viewer) that give you any more details? Can you initialize a
> sync from the Pocket PC to see if it reveals any error messages?
>
> When was the last time you performed a successful sync? And what has
> changed on your computer since then?
>
> > It doesn't have an error #. It just states that the synchroization could
> > not
> > be completed & to re-connect my device & try again, which I have done
> > several
> > times. I donwloaded the newer Activesync version, but still nothing seems
> > to
> > be helping. I am syncing with a cradle connected to my PC.
> >
> > "Charles Evans" wrote:
> >
> >> What is the error message you receive when you attempt to sync with your
> >> Pocket PC? Have you reset the device and tried again? What are you
> >> using
> >> to sync: PC or GPRS/WI-FI?
> >>
> >> > Yesterday I made tons of changes to my contacts & today my Pocket PC
> >> > won't
> >> > sync. I'm not very techy, but NEED to get this to work. Any help
> >> > would
> >> > be
> >> > appreciated ... in non-geek language if possible.
> >> >
> >> > Thanks. :)
> >>
> >>
>
>

Posted by Fox on January 19, 2008, 11:45 am
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PROBLEM SOLVED!

"Fox" wrote:

> I went to the Event Log, but it did not give an error message or #. Only
> mentioned the Event # 11728. I last successfully synced on 1/15/08. I
> changed a LOT in my contacts yesterday & then this problem started. I should
> have had my device in the cradle when I was making my changes & it may have
> just gradually made them & it not been a problem. I feel like it's timing
> out, but it doesn't give that message & I don't know how to change the time
> allowed if it did.
>
> I appreciate your troubleshooting efforts.
>
> Oh, when I initiate the sync from the device it just always says
> 'synchronizing' but never completes it.
>
> "Charles Evans" wrote:
>
> > Is there any error message in the EventLog (Control Panel -> Administrative
> > Tools -> Event Viewer) that give you any more details? Can you initialize a
> > sync from the Pocket PC to see if it reveals any error messages?
> >
> > When was the last time you performed a successful sync? And what has
> > changed on your computer since then?
> >
> > > It doesn't have an error #. It just states that the synchroization could
> > > not
> > > be completed & to re-connect my device & try again, which I have done
> > > several
> > > times. I donwloaded the newer Activesync version, but still nothing seems
> > > to
> > > be helping. I am syncing with a cradle connected to my PC.
> > >
> > > "Charles Evans" wrote:
> > >
> > >> What is the error message you receive when you attempt to sync with your
> > >> Pocket PC? Have you reset the device and tried again? What are you
> > >> using
> > >> to sync: PC or GPRS/WI-FI?
> > >>
> > >> > Yesterday I made tons of changes to my contacts & today my Pocket PC
> > >> > won't
> > >> > sync. I'm not very techy, but NEED to get this to work. Any help
> > >> > would
> > >> > be
> > >> > appreciated ... in non-geek language if possible.
> > >> >
> > >> > Thanks. :)
> > >>
> > >>
> >
> >

Posted by DrBarb on March 31, 2008, 10:26 am
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"Fox" wrote:

> PROBLEM SOLVED!


What did you do to solve it? I'm having the exact same problem.



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