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1and1 and AOL problems continue jimbowmann 06-17-2008
Posted by jimbowmann on June 17, 2008, 4:00 am
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 Here's an interesting one

We host several websites with 1and1. We connect to the web with AOL.
Our 1and1 hosted websites were intermittently unavailable though AOL
(about 15% of the time we calculated).
This didn't affect any other ISP, only AOL.

Call 1and1 "there are no connectivity or routing issues between 1and1
and AOL".
Call AOL "We are aware of a routing issue that is being addressed".
All 1and1 "There are no connectivity issues between 1and1 and AOL".
Call AOL back "No, there are no connectivity issues between AOL and
1and1".
Call 1and1 back "Yes, we are aware of IP routing issues with AOL".
Call AOL back "Nope".
Call 1and1 back "Nope".
Call AOL again "Yes, we have fixed the routing problem".
The problem still existed so...
Call AOL again "We have no reported issues between AOL and 1and1".

Stil our websites were unavailable to AOL users for 15% of the day.

Solution: We have ditched both AOL and 1and1 and now our websites are
available to everyone.

Jim




Posted by Scott Bryce on June 17, 2008, 8:37 am
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 jimbowmann@yahoo.co.uk wrote:
> Solution: We have ditched both AOL

I'd say that was a good move.

Posted by Matt-the-Hoople on June 17, 2008, 11:10 am
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On 17 Jun 2008, barged into alt.www.webmaster and uttered:

> Solution: We have ditched both AOL and 1and1 and now our websites are
> available to everyone.

Probably a good move. However, I don't think the problem was with 1and1.
AOL is notoriously 'community hostile'. I have had numerous problems
with them in the past, and I have never been a customer of theirs - for
obvious reasons. I simply tell folks that if they are a customer of AOL,
they will inevitably experience failure and frustration.

There are too many 'real' ISPs out there who are quite capable. AOL is
OK for n00bs, but not much else, IMO.

YMMV

--
# Matt Lindi
# matt.lindi2@_your_clothes_verizon.net
# remove _your_clothes_ when emailing me

# d o n ' t b e l i e v e e v e r y t h i n g y o u t h i n k

Posted by SAZ on June 17, 2008, 12:35 pm
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In article <f5e54236-4917-43a9-bea9-b0b394be6649
@e39g2000hsf.googlegroups.com>, jimbowmann@yahoo.co.uk says...
> Here's an interesting one
>
> We host several websites with 1and1. We connect to the web with AOL.
> Our 1and1 hosted websites were intermittently unavailable though AOL
> (about 15% of the time we calculated).
> This didn't affect any other ISP, only AOL.
>
> Call 1and1 "there are no connectivity or routing issues between 1and1
> and AOL".
> Call AOL "We are aware of a routing issue that is being addressed".
> All 1and1 "There are no connectivity issues between 1and1 and AOL".
> Call AOL back "No, there are no connectivity issues between AOL and
> 1and1".
> Call 1and1 back "Yes, we are aware of IP routing issues with AOL".
> Call AOL back "Nope".
> Call 1and1 back "Nope".
> Call AOL again "Yes, we have fixed the routing problem".
> The problem still existed so...
> Call AOL again "We have no reported issues between AOL and 1and1".
>
> Stil our websites were unavailable to AOL users for 15% of the day.
>
> Solution: We have ditched both AOL and 1and1 and now our websites are
> available to everyone.
>
> Jim
>
>
>
>
You did the right thing - dumping AOL, but I doubt it's 1 and 1's fault.
I have had problems with AOL in the past, they like to arbitrarily block
servers and then take their sweet time allowing access again.

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